Tax Refunds What is the current IRS status on processing returns? Read the Article Open Share Drawer Share this:Click to share on Facebook (Opens in new window)Click to share on Twitter (Opens in new window)Click to share on LinkedIn (Opens in new window)Click to share on Pinterest (Opens in new window)Click to print (Opens in new window) Written by TurboTaxBlogTeam Published Jan 30, 2013 - [Updated Apr 4, 2019] 1 min read Last updated 2/15 Congratulations on finishing your taxes! We know how important your tax refund is to you. Good news, the IRS started processing tax returns on January 30th. Returns will be processed in the order they were submitted and as soon as your tax return is accepted, we will notify you by email. This notification could take up to 48 hours. The IRS estimates that you should receive your tax refund within 21 days of your return being accepted. The IRS issued more than 9 out of 10 refunds in less than 21 days last year and expects the same results this year. Once your tax return has been accepted by the IRS, you can track the status of your refund by logging into your MyTurboTax account or checking the IRS Where’s My Refund Tool. IRS Update: The IRS announced today that they are experiencing high traffic on their Where’s My Refund Tool. As a result, there may be limited availability during busier periods. The IRS has asked the entire tax industry to remind customers to only check Where’s My Refund once a day. IRS systems are only updated once a day, usually overnight. Previous Post Don’t Miss Out on the Earned Income Tax Credit Next Post Life Events Series: How Your New Job May Save You… Written by TurboTaxBlogTeam More from TurboTaxBlogTeam 1,796 responses to “What is the current IRS status on processing returns?” « Older Comments Newer Comments » Update on mine filed February 3 with student credits, status as of today in process called a second time same answer count 8 weeks starting February the 14 because it has been done manually I did not received any letter or action required from my part they said if by April 14 I don’t get anything to call back again this is just unbelievable!!!!!! It’s has been now 46 days and counting. Reply I was in the same boat and mine fixed itself and now I have a DD for 3/20 and I have been waiting since Feb 14 as well cause form 8863 ( education ) It should be anytime now ….good luck Reply Is the IRS going to fix the website or updated. I called yesterday and nobody answered the phone… Pissed off alot same here with me i filed feb.2nd they recieved it the 4th of feb the pulled it on the 19th of feb to be done manually now they say 6 to 8 weeks from the 19th and the said if i havent recieved it by april 14 to call in as of now its been 29days from the 19th Reply IRS does not have time to process our returns because they are too busy making stupid Star Trek training videos!!!!!! I have been waiting since 2/14 also, bars, no bars, bars, no bars, what a joke! Hello, I filed my taxes last night, learned tonight they were rejected. The reason was because someone had already filed and the IRS accepted a return for 2012 already. This was impossible, as I had not even filed yet. After calling the IRS, they did some checking and confirmed it was a clear case of ID theft and advised me to print off the ID theft form and mail it in with photo ID’s. They said nothing about my actual return, so do I also send that in as well? What about all the other sheets like the 1098T and 1098E, 1099, W2, etc? Reply This happened to me a couple of years ago. You will have to send in a paper return. It is a really long process. I think it was 5 months before I received my refund. Reply Yes people …paper ? Reply my son had the same thing happen to him last year and it took him 10 months to get his money. there is a very long process’s to try and get your money back. It happen to be one of his friends that he lived with filed using his info. be patient it takes a long time to get your money back because they have to trace all the information and who received the money that was sent. I feel bad for you. its really terrible ordeal. Reply I filed Jan.30th and still has not recieved my refund.It has been saying “processing for over a month. It was accepted a month ago and i was told it will take 2weeks to recieve it. I checked the “wheres my refund” site and it still said “processing. Then I called the IRS and they told me 2-4 weeks. Its been well over so I called again and was told it may take up to 8 weeks.!!! WTF.!! Reply Can you please tell me what number you called for the IRS all the numbers I call I keep getting recordings need a real live person. Reply Britney did you by any chance receive a letter from the IRS stating that additional information was needed in order to process your return? I did! And I am having the same problem as you are. The letter is Letter 4883c and I had to call this number and was asked to fax in a copy of my return, I did that March 1st, and today is March 26 and still not a word, and I am still getting the still being processed message. Reply We filed ours through a private CPA on Feb 22. The IRS Where’s My Refund tool says they have no record of our filing. We’ve called the 800 number and got the same response. We also called our state and again got the same response. It’s been a month and no one even has record of our filing. We’ve also not received any sort of confirmation or acceptance letter. It seems our return has just disappeared. Is there a number that we can call to talk with a real person? As it is, we just get hung up on as soon as the automated system tells us there’s no record of our return. Reply I mailed mine Feb 11,2013 and seems to have vanished into thin air also. Called and told me to give it another week and call back again for possible re-filing!! Grrrr Reply Brandy, Do you know if the CPA efiled or mailed in your return? If it was mailed in, it more than likely is sitting on someone’s desk waiting to be entered and processed. The IRS says to not even call the automated system until 4 weeks after it was mailed. You just have to be patient. I know how frustrating it is. NOW, if our CPA supposedly efiled it, you should’ve received notice in less than 24 hours that the IRS has received it. If you didn’t see the CPA file with your own eyes, I’d be questioning him/her!! Good Luck Reply You need to call 1-800-829-1040 and when it prompts you for menu options repeatedly press “0” (zero) until it says ‘please hold while we connect your call’ this person will not be the person you’ll need to speak with but once you briefly explain your situation they will be able to redirect your call. Reply I originally filed with TT Feb 2nd only for it to be rejected by the IRS due to PIN issues? So, on the 6th of March 3 days after it was rejected. I applied for new pins. Did the whole TT all over again and guess what? IRS accepted that next day. IRS has completed my taxes and the disbursement date is the 20th! Being from a Bookkeeping back ground I knew this was going to be a FUN year for filing as well as refunds. We have reworked our W-4s to give us the monies during the year and placing it in savings in preparation that next year we won’ t see any refunds! We have learned our lesson on counting on IRS refunds in a speedy manner! I can breathe knowing my daughters Pre Wedding festivities will be as we planned beginning March 23, 2013. O and The IRS cut it close but it turned out fine! It was NOT TT fault it is the governments fault! The new tax laws were NOT signed until January 3rd by O! That was nearly impossible for the IRS to get all the new changes into place for everyone to file early! Read the IRS site to keep up to date from Dec 1st until you file your taxes people! Next time you will be forewarned of delays! Reply Hi i read you comment about the pin issuses you had i was wondering what pin was? its because on my H&R Block from last years i have couple of pins on there i just wanna make sure i put the right pin for my turbo tax return. is it a personal id with 5 digit number?? Reply Hi teresa – It is a 5-digit pin but it is only good for one year. This link explains more details on PINs that will be helpful to you. http://turbotax.intuit.com/support/iq/File-Electronically–current-year-/Get-Your-Electronic-Filing-PIN-from-the-IRS/GEN12249.html Thanks, Karen I filed my tax return on the 21 of January and have not yet received my tax return. Reply I filed on 2/14 and received an email saying that it was was being processed. on 3/7 my where my refund status changed to still processing a date will be available when ready. but today is 3/19 and its still saying the same thing. Who should i call to see if there is a problem? Reply yes you should call. mine says the same thing but it is only because i was a victim of ID theft five years ago my refund always takes longer Reply This seems like the blame game- TT and HRB messed up every ones taxes???? If you didn’t file with either of these companies did you get a refund? Did you get a return with an education credit and didn’t file with these companies? IS this an IRS issue or a TT/HRB issue? WOW what a messed about event- Reply I haven’t recieved mine yet. I’m supposed to get mine by march 12 that’s what turbotax website showed me once you login it said track your refund. And then I go to the IRS website and it says still processing and when available date is ready they will let me know. I am pissed off so much. My boyfriend send his by mail on the feb 1 from where he did his and then I did mine by turbotax website on feb 20 the irs approved it and now making me wait also and my bf hasn’t gotten his yet either.. Why???? Reply Okay guy’s here is what happened to me. We filed March 1 I called March 14 due to no status bar or no change to the phrase of “your return is being processed a date will be provided when ready” so the guy on the phone said he could not see anything on his end on my account until 21 days so to call back. I then call my friend who works for the IRS. I hated to bother her but was worried something was wrong and I needed to fix it. No mind you most of these people working for the IRS are working for a 3rd party and from HOME! So I ask her about all the questions you guy’s were concerned with 8863 and EIC and what not and she said it has been such a mess. That the govt didn’t give them forms until late and changed systems at the last minute and that even people who pay quarterly are being screwed because the forms for that are just being sent out 3 days before they are do. I will say I randomly checked the WMR site on Sunday and i have a status bar and a refund coming on the 20th supposedly. So, this is not a TT or HRB issue it really is an IRS govt issue and we all feel trapped and imprisoned by the power they have over us to even do anything. We need to start making this a big big BIG deal to get it changed. We need to start making a lot of noise about how we do not like it to get things changed. We just don’t want our names on it for fear of audit! lol It sucks because it seems all of us are doing the right thing and not screwing with our numbers and meanwhile the jack-wagons that cheat the numbers have no issues and are the ones screwing us in the end. Reply I filed with FREETAXUSA and I still do not have mine! I filed Jan 17, and accepted Jan 25, but didn’t find out about the hold on the Education Credit until Feb3. Although the IRS started accepting the 8863 forms on Feb 14, I still have nothing! I prepared a friend’s taxes three weeks ago with the same efile company and she too had the 8863 form, and she got her refund last week! I am going to have to say that it is the IRS at fault! Reply *Update* I see on these boards where people say they will give an update but then you check back and they don’t, so here is mine! I called the IRS back on 3/19/2013, and I actually got a man who was willing to look at my account and tell me what he seen; he said that with the forms 8863 there was the first delay which put the processing off until Feb 14 (which we already know) and once they began processing the form, they ran into another issue which caused a second delay, and for everyone who got caught up in the second delay, their taxes were being sent to the Errors Dept. for attempted fix, and any taxes that the department could not fix, the recipient would receive a letter with instructions of what to do/what they need. I was one who was in the second snag of errors, however they corrected mine and I was told to expect mine by the first week of April, keep in mind I filed Jan17! I was also told a few weeks ago by a IRS employee that if you can order your 2012 Return Transcript, then yes, your taxes have been processed and you will get them; on different blogs I have read that if you can order transcripts you will have a dd within 2 days, I do not know how true that is but I am testing the theory. I could NOT order transcripts prior to speaking with the IRS on the 3/19, but around 1am that night (3/20) I WAS able to order my transcript, so now I will continue to look for a dd over the next day and see if it is a myth or if it is factual! Here is the number to call along with an extension to reach a live rep who can help you 1-800-829-0582 ext.362. There will be a wait still, but at least you will not go through a million prompts before reaching someone! I will be back with an update as soon as I have one, and I really hope this info helps someone! *Update* So I guess the theory is correct about ordering your transcripts and getting a dd! As I stated in my last post, after calling and getting some answers I was able to request my transcript, and today 3/21 I have a dd for 3/25! Although they reduced my return by $1000 🙁 and say I will get a letter as to why, I now know I will get my return Monday (or at least hope). I am thinking they took my Education Credit off as their way of “fixing” my return, and if that is so because I don’t know what else they could of reduced, I will Amend them and get my money! i ordered my tax transcript on march 7 and i still have not got a dd date so no its not always true. I have called them 3 times since then and always get the runaround that it can take up to 8 weeks. I have not received a straight answer yet and this is starting to get anoying. my electric bill is on a payment plan but i get a yearly bill for what i use over that and have to pay it. I use my tax return to help with this and never thought it would take this long to get my return back filed the first week of feb. no edu or other papers should of went straight through and still has not today i recieved a letter from the irs saying that i am required to call them and until i dont they wont process quickly my refund for 2012. Krystine, I received the same letter, it is due to Identity theft. they will just ask you a few questions. You might be on hold for more than 30 mins. I was on hold for 1hr 11 mins. Good luck Shawna, someone try to steal my id so that the main reason they want you to call, maybe someone try to do it to you Try this number 1 800 830 5084 x123 @Jason call this number, you will have to wait but it was the only way I got any info 1-800-829-0582 ext. 362. And I had read where many people ordered transcripts and then suddenly got a dd, I was not in belief of it but then when it seemed to work for me I thought maybe it was accurate, although it is probably coincidence. I hope you get some resolution soon! this # 1-800-829-0582 ext.362 is bunk. no longer in service gives u a new # 1-800-712-3000 also a bunk #. I did not file w either company (filed w a personal tax company) I filed jan 30 was accepted jan 31 and as of today (7 wks) mine still says processing. I do not have any educational claims, or off sets. I have called my tax preparer & the irs several times! I have not re roved a letter or any kind of notice stating there is a problem.. The irs stated “I would receive a letter” but never did. Then they stated ” there was a problem but its been fixed & I should receive a dd but never did. Then stated no problems it was pulled for an adit by an individual n it should be done processing n a day or so but that was a few wks ago. So it’s not just certain company’s or ppl this is effecting lot of refunds & no one seems to have any answers so good luck cause I guess all we can do is hurry up and wait!! Reply I filed with HRB and still have not seen or heard anything about mine, I am on hold with the IRS to see what the hold up is………. Getting really frustrating. Reply I filed with T.T. and was accepted 2/14. WMR says i should have it, and was deposited feb 27. Never got it. Called IRS, its in review, and I should receive a letter within 2 weeks. I guess I shall wait till next week and call again. Reply 45 days and no refund. I check the status on line daily, still processing. I call and the rudest women I have ever spoke to was completely unhelpful and knew nothing! Wouldn’t I have gotten a letter by now if there was an issue? My return was accepted January 28th! Reply im on day 50.. And same thing the rudest lady ever!!! Reply I efiled feb 5th accepted feb 6th it’s now march 14 i have yet to recieve my refund.. Dont know what’t the hold up, i only claim EITC for my three kids and i remember my accountant asking me for a copy or proof that my kids live with me. Reply I check my refund last week it said that I was approved ,that my refund was going to be sent on the 11 and now it said still processing what dose that mean . Reply Hi Tammy – It might be that the IRS Where’s My Refund page was updating. Have you checked again since then? Or, did you have your TurboTax fees taken from your refund as that will add a couple days. If you don’t have it in the next day or so, you may want to contact the IRS directly to learn the reason for the delay. Their number is 800-829-1040. Thanks, Karen Reply I filed at the end of January and did not file any of the delayed forms. I also owe. How long can I expect to wait to get a transcript? It still isn’t available and I need it desperately for a home loan. What is the timetable for delays for people in my position as opposed to people who are getting a refund? I can’t find anything online. Reply Hi – You’ll need to ask the IRS that question. Here’s their contact info: http://www.irs.gov/uac/How-to-Contact-the-IRS-1 –Christopher Reply Just an update if anyone is interested: I called the IRS like Christopher suggested. They told me that they will not be processing ANY returns for people who owe until June. Doesn’t matter if you filed in January or you’ll file in April. If you owe, you have to wait until after June for your transcript. My problem is the same as well. Accepted on February 14, have educational credits and already called the IRS. Three times! Still can’t get an answer. The first rude and nasty agent told me I am getting a letter. Didn’t get one. The tax advocate told me everything is fine and its delayed because of educational credits. The agent today told me it is still processing, she doesn’t really know why or what is wrong. I may or may not get a letter, because correction department is trying to resolve it on their own. It is because of educational credits and they were told to tell people to be patient. Let me translate it – they don’t know what is going on either. Three IRS agents three answers. Great!! Reply I sm in yhe exact same boat Steph. I have passed 2 closing and I am in danger of the seller backing out of the contract. Our loan is approved just waiting on the TRANSCRIPT which isn’t going to come until June or later. Please keep an update if you are able to find another way. My lender is working hard to go around this transcript thing but it doesnt look good. Hang in there… they are bring processed. I’d just keep trying each day. We filed in Jan, accepted 2/14, had the delay because of the 8863 through H&R. I talked to an IRS rep last week and yesterday, and the one yesterday told me everything is being processed and it definitely will not take 4-6 weeks as they are told in the guideline. Finally today (3/13), I as able to order my transcript and link my fafsa to the irs to transfer my data. Still no update on WMR, but from everything I have read, ordering transcripts usually means that a DDD is a couple of days away. Reply I filed my taxes 4 weeks ago and I have yet to receive my refund. On the IRS website it states “still processing” what does that mean??? And how long is this processing going to take??? Please can someone help me in understanding the issue going on. Thank you!!! Reply i filed my taxes on feb 7th and it is now march 11. on the irs website it says still processing. i havent been notified of anything wrong with my paper work. has anyone else had a problem like this? Reply EFILED January 25 recieved thru MAIL check today MARCH 11.OMFG! SEEMS IRS CAUGHT A MISTAKE,SEEMS THERE ON TOP OF RETURNS THIS YEAR,AND THER CHECKING EVERYTHING CLOSELY.I HOPE THIS GIVES EVERYONE ELSE HOPE.SOFAR I THINK I WAS WAITING THE LONGEST THEN EVERYONE ELSE JAN25. I HOPE EVERYONE GETS THER MONEY SOON. Reply we are still waiting as well. we were suppose to get ours on the 8th of March. it states still processing.. what is going on ? Alex, did you take the education credit? That is the reason for most of the delays 2 questions on form 8863 had issues so ppl making that claim are delayed. Reply My Federal was accepted on Jan 30th. My taxes still show processing as of today March 12th. I have not rec’d any letter from the IRS stating there was a problem. Not sure what the hold up is unless they are looking into my 2 foster children that I have had since July 2011. This is just ridiculous now. Reply Elizabeth, you are not alone, I filed on Jan 28 2013 accepted 1/29/13 today is March 13 2013 and I have no refund, no DD date and no answers. What I did get was a notice from Turbo tax stating they will be debiting my account for filing fees on March 22. Turbo tax has yet to even comment on this problem at least H&R Block has! Hi Tarsha and Elizabeth, H & R Block commented because they do have an error on their form 8863. TurboTax did not submit form 8863 with errors. I am sorry you have not received your tax refund yet, but your delay is not related to the problem H & R Block is having. Here is an IRS FAQ that may help answer questions about why your tax refund may be delayed http://www.irs.gov/uac/2012-Tax-Season-Refund-Frequently-Asked-Questions Thank you, Lisa Greene-Lewis Tarshajackson, I got that same notice and then I got a retraction from the President of Turbo Tax saying that the email was sent in error. However, to this day Turbo Tax has not made any kind of comment on what is causing the delays on their end. Don’t believe the BS that it is all the IRS fault if your refund status here says pending it means that the IRS has not received it and calling them is not going to change anything. the Robots are not going to give you any answers, they are just going to keep posting out of date links that have no new information. i file on the six in it still says its still Processing in a date will Be availiaBle what does that mean Reply Did mine the same day and haven’t heard anything. I noticed the next comment said she was told it had to be resubmitted. I wonder if they will notify us or if we have to search this information out…? Reply YES. I don’t owe anyone any money either so it wasn;t intercepted. My accountant just tells me to be patient. My return was accepted 2-15 and they are saying it’s still being processed. Got my state refund already! Reply Alex IRS is screwing with people’s refund, they are manually re-doing people’s Tax Returns to find ways of cutting down on the refund they will be sending you, that is why it is taking them longer to send refunds. Please be sure to seriously contest any reduction to your refund even it means getting a lawyer to do it, they are using all types of tricks to stop from actually sending you the amounts you deserve. So contest any reduction to your refund. Reply I thought the same thing! They are the Governnent! They overspend we pay for it!!! Alex: My return was accepted on Feb 6th, today is the 11th and I am in the exact same situation as you. Reply I e-file february 3rd still in process I called and they say it may take 8 weeks from february the 14 Reply yes we all do Hello everyone, i filed my return on 01/30/13, i called once it had been over 21 days and was told that they were delayed because of a review. Then I called again today 03/11/13 and was told my return was annulled or canceled because there was some type of trouble when it was recieved electronically and was incomplete so i need to resubmit it. Very frustrating, but the worse part was that they did not send me a letter or notice had i not called insisting on what was wrong with it, i would still be waiting because it still says on the irs website processing. Reply I was told the same, but they told me they would take care of it and no action is required from my part they also say to wait 8 weeks from feb the 14 which means april 14 but now with what youre saying Im going to callback again Reply What number did you call? I have the same problem and can’t find a “person” to talk to. Every number we call is a computer…. Reply Well i called the IRS today again for the 3rd time. I submitted my return January 30th an received confirmation for it February 1st. It has been 48 days since then and still it saids processing o the site and when I call the IRS they tell me nothing. Today the man who I spoke to said wait 30 more days and then call back. I don’t understand how noone can give me a straight answer as to what the problem is johanna i had the exact same thing happen to me I filed an 8863 form (educational tax credit) my wheres your tax refund on the irs site said still processing for at least a week when I talked to the irs agent they told me i would receive a letter and never did and now today I have a DD for the 19th so hang in there. Reply I Filed on Jan30, and i finally am getting my refund march 14!!! Theres hoepe people good luck it has been saying your refund is being processed, a refund date will be given when available until yesterday woohooo!!! Reply did you file for the student credit. and how long did it take after it wax accepted did you get a refund date. Reply Return accepted on Jan 28.. Status has been ‘your refund is still being processed’ for almost 6 weeks now !! Simple return,, no deductions, no education credits…nothing !! What a JOKE!!! Everything’s becoming a JOKE!!! Reply I WOULDN’T BE AN JOKE IF YOU OWN THEM . THEY BE AT YOUR FRONT DOOR OR SENT YOU AN LETTER TELL YOU HAVE 30 DAY TO PAY THEM . THEY WILL COME TAKE YOUR BELONGING. Reply I’ve been saying the same thing! so trur if we owed IRS it would b no issue a letter would b mailed n a date with it. amazing what the govmnt can do to regular working people. I e-filed 2/6. Return accepted by the IRS 2/10. Ever since it’s been saying “still processing retrun” on the WMR site. Nothing received from the IRS. Just sitting there. Wondering if the Taxpayer Advocate will take the case (>30 days to resolve a tax issue). Reply I FILED MY RETURN ON JANUARY 27, BECAUSE IRS ONLY SENT ME 5 PIN NUMBER THAT MY RETURN WAS NEVER RECIEVE UNTIL TURBOTAX TOLD ME MY PROBLEM. HOW IT WAS RECEIVE ON 3/04 THAT I WOULD GET MY REFUND ON 3/21 WHICH IS OTHER LIED. OO YES I MAY GET IT EARLY WHICH IS THE FIRST LIED. I WAS ALSO TOLD THAT WENT THROUGH PROCESS ALL READY AND NOTHING IS WRONG,THEN I WASTOLD IT IS STILL IN PROCESS THAT WAS TODAY SO WHO DO YOU BELIEVE Reply Just wanted to give all an update on me, i had told everyone on here that I filed on January 30th and and my taxes were finally received on February 14th because I had an education credit. Well yesterday I was fed up with my bar not changing even on the 22 nd day after the 14th so I finally talked to so someone from the IRS and was told that there was something wrong with papers and that in 2 weeks I would receive the papers that needed to be filled out. They would not give me any more information than that. So I called H&R Block where I filed mine at and they told me that since I filed my taxes earlier and with an Education Credit that there were some new information requested that I simply should bring the paper to them and they would handle it and then I guess I wait again. But anyway wanted to share my story as this may be the case for some of you as well. Reply I also filed mine thru H and R block. They have made so many mistakes with mine to get it there. It kept rejecting it because of the wrong social being put in. And this paper that we may have to submit. Since it’s there fault why do we have to wait two weeks for the mail, Why can’t they just fix it. We pay out enough to have are taxes done. I filed mine before the 14th and the IRS accepted it the 17th. Today 03/10/2013 I have a processing screen but still no date I will recieve it. Reply ** posted on HR Block FB page** H&R Block has confirmed with the IRS that there was an issue with certain tax returns filed before February 22, 2013 that included certain education tax credits claimed on Form 8863. We have worked with the IRS to expedite a solution to this issue for all of our affected clients. If you received this letter of notice requesting additional information for Form 8863 and already responded to the IRS, or have not received a notification to date, there is no additional action needed at this time. For those clients who have received notification from the IRS and have yet to respond, please call your local H&R Block office or 800-HRBLOCK. The office or customer service agent will be able to better serve you and provide next steps. For those clients who received the IRS notice regarding form 8863 that said it would take 6-8 week to receive a refund after this issue was resolved, we are assured it will not take that long. We continue to work with the IRS and as we have more specifics on timing and any other updated information, we will share it with our clients. H&R Block appreciates that this issue may cause problems for our clients. We will continue to update clients as more information becomes available. We thank clients for their patience while we work with the IRS to expedite the filing process on their behalf. Reply I received the IRS letter on Saturday 03.09.13. Boxes 25 & 26 are unchecked on many taxpayers filing through H&R block. The letter instructs me to send in the answers to these 2 questions. I called H&R & they told me that they knew about this & have been working with the IRS to get our returns all corrected. H&R told me to ignore the letter and read me the letter they have from the IRS stating that it has been corrected. When you call H&R, give them the letter reference & they will tell you this same information. They do receive copies from the IRS. I have been waiting since JAN 16th for my refund! Reply Thats impossible to have been waiting since Jan 16, as the IRS did NOT accept any returns until Jan 30th. Some fell thru the cracks on the 29th but they didnt accept any of them until at least Jan 29th, the public was made well aware that the 30th was the date in which they begin accepting returns, and its probably why your waiting so long, they probably either didnt recieve it or its been buried. Richard, that is not entirely true. There was a small percentage of people who returns were accepted prior to January 30th, when the IRS started mass accepting returns. I know, I was one of them. I was accepted on 1/26. The IRS accepted about 1% of the total returns prior to 1/30 to test the system prior to 1/30 and that is when the problem was uncovered. Unfortunately you are not going to get that answer here or from H&R Block beause they don’t want you to know that. Its been well over 21 days.. this is getting annoying… they want your money every week but can’t seem to get ours in a timely manner.. freaking sucks. Reply I filed my taxes on 02/14/2013; IRS didn’t confirm they rec’vd my info until a week or so later. My status on WMR has been in rec’vd forever and a day….it has been well over 21 days, getting pretty frustrated with the delay. IRS takes their money from my paycheck every two weeks without delay, but now when I’m on the rec’vn end they are taking their precious time…ugh! Reply Please everyone stay com I’m sure everyone is doing there best to get everyone there money. It takes a strong person to sit at a desk and take negative comments all day long Thanks to all at TT and IRS for the great job that they do. I’m not a government employee by the way Reply I don’t know about TT, they have said nothing of value since this thread was opened. However, I do agree that you should be patient with the IRS. They did not cause the problem. If you have read this thread, the problem started with TT because they submitted returns with the wrong form but so did H&R block in the beginning. So the IRS held them until the 14th and put them in the error files. Now, they could have just outright rejected them and sent them back and said tough cookies, but they did hold them and manually fix them. That is why every time I called them, I have been polite and respectful and they were very helpful. NOW as far as the ROBOTS on TT go. I have nothing nice to say because all Lisa does is spew the same mechanical answers and BTW, why hasn’t the President of TT come on and make a formal apology???? It was their fault. Reply Hi Dee, Did you ever read the IRS initial announcement about the delay of form 8863? Here it is: http://www.irs.gov/uac/Newsroom/IRS-To-Accept-Tax-Returns-with-Education-Credits,-Depreciation-Next-Week In it the IRS states that they began accepting form 8863 after testing and reprogramming their systems. Thank you, Lisa Greene-Lewis Oh god. the Robot speaks again…..Yes Lisa, I read all of the links that you have repeatedly posted and in fact I was probably one of the first ones to actually have been impacted because my return was accepted on 1/26 and I did not get it for over 30 days….And yes, I still believe that TT and H&R blockheads are at fault mostly because first the first notifications went out on 1/30 because that is when I received mines which was before the IRS started processing them, and second ever since then, you have provided nothing of value — no apology to the tens of thousands of customers who have been impacted, no real explanation because there are plenty of people here who filed after 2/14 when the corrected form was released and they still have not gotten a notice saying it was accepted let alone processed. SO riddle me this ROBOT, why are so many people still in PENDING status on Turbo Tax. I think it would best if you took did the same thing that many of the other robots have done and just shut up. You have no explanation for this and you are just pissing people off. Go back into hiding for another week and then come back and post some more out-dated/non-informational link. Okey Dee here is a question for you, if IRS is reworking people’s Tax Return and sending them refunds that is less than what TurboTax predicted. How do we contest it, if all the info on the tax return is correct to the best of my abilities? Sidney, are you trying to find the status of your refund? If so, what I did was call the IRS and asked for the Account Management division. I don’t know of any other division that will not give you the run around because when I first called the IRS they told me the same thing they are telling most of you which is it was 21 days after the new acceptance date which is not true. I told them my situation, they looked into my account and gave me the DD date. I filed on 1/26 and got accepted the same day at first. When the problems with form 8863 were announced I was told they would not start processing returns with form 8863 until 2/14, I got an email on 2/15 saying it was being procesed. My original refund date from TT was calculated as 2/20 or before (that is what the WMR on TT gave me), I got my refund on 2/27, which was 7 days after the date I got from WMR on Turbox. So in total I got my 12 days after it was marked being processed on 2/15. I filed my taxes on the January 30th, and was told it would be 21 days, well after I kept checking the website and it kept telling me that they had yet to receive mine, I called H&R Block for them to then tell me that since I claimed an Education Credit, that mine would not be looked at until March, well I finally seen that on February 14 they were received and that is all that it has said since then and to day if the damn 6th, needless to say that I am very fustrated because with this is how I usually pay the outrageous taxes on my house and such but until then, I am screwed and will continue to be penalized….. Reply yes I AGREE WITH HIM….TT HAS NOT SAID A WORD TO US ABOUT THIS ERROR!!!!! I EVEN CALLED THEM AND TOLD THEM IRS SAID THERE WAS ERRORS AND IS THERE SOMETHING WE SHOULD DO???? HE SAID WHO TOLD YOU THAT…LOL… I JUST WISH I KNEW FOR SURE WHAT IS GOING ON AND SHOULD I BE WORRIED OR NOT. MINE WAS ACCEPTED ON 2/14 Reply Filed on 2/18 accepted 2/20 still processing. Called every possible irs number, have spoken to over 5 different reps and none of them have given me an answer. They just say wait the 21 days for processing! Has anyone who filed on or after 2/18 received a dd date or refund? Reply Filed same day, accepted 035 for fed, and 036 for state. They say early 15 Mar but i’m thinking 22 or 29 Mar. Hang in there, felt same way WILL NOT USE TT NEXT YEAR, Best friend file same day with other tax service got his in 16 days total Reply H&R block sent my taxes out on 2/15 I am still waiting on a return date, after being told 21 days. I’ve looked all over the place online and can’t find anyone I can actually talk to. The wheres my refund tool still keeps saying its being processed. Reply @Lilo Lopez hey did you get your refund yet? I filed the same day 2/18 and still saying the same freaking thing…… Reply I filed on 2/20 for school. Because I am going to school so I had to fill out online TT education credit and I got accepted on 2/20 the same day I e filed it and they said by march 12 and nothing yet I am so fed up also can’t wait to get my refund how long more do we have to wait for our money to be sent. Reply Will you people please stop complaining about Turbo Tax!!! The delay is on the IRS side — not on the T.T. side. Also, get off your political soap boxes and deal with the fact that the tax codes had late changes (again, not an issue cause by T.T.). Personally, as a sole proprietor of a small business, I’m glad they did change the tax code – The Taxpayer Relief Act of 2012 is something you should look at before you gripe at T.T. Lisa. See http://www.sba.gov/community/blogs/official-sba-news-and-views/open-business/small-business-tax-incentives-fiscal-cliff for more details. “Where’s my Refund?” is overwhelmed – because Turbo Tax says it has been “Submitted” or “Accepted” does not mean that the IRS has actually reviewed it. I’m sure that there are many filers that will get early tax returns, but if you filed anything more complicated than a basic return with no rental income, no business income, etc., you will have issues (whether you used Turbo Tax, H&R block, Joe’s Tax Service, or filed yourself). T.T. Lisa can’t say it, but I will…What a bunch of whiners on this blog! Reply Brant I disagree to an extent. I was one of the early filers, I was accepted on 1/26. I was informed via email by Intuit that there were problems with the returns of people who submitted a return with form 8863 on 1/30, that was the day before the IRS started processing. So why is it that I got a notification of an issue before the actual processing started as the IRS did not start accepting returns until 1/31. I was one of the few people that the IRS accepted early because they were testing. I think the real problem here is that people just want to know what is really going on. TT Lisa is just posting the same links that have been spewed out with no real explanation. Most of the people here have gotten more of an explanation from calling the IRS themselves. Why is it that no one from Intuit has manned up enough to come on this blog and say “Okay, we have a problem…and this is what we are doing to correct it” Again I have to disagree with you on one other point — there is no way you can sit there and say that the IRS has a return when it is still saying PENDING on the Turbo Tax site. This is an epic fail on both sides. At least when I called the IRS I got some honest answers and not an out-of-date link that provides no explanation to what is going on. So before you start calling people a bunch of whiners maybe you can get the president of Turbo Tax on here and let him/her tell us what they are doing to correct the issue on their side. I am sorry but in the real world — the whole bunch of them would have been fired by now for the lack of honest communication. Reply Oh yeah and this is another reason why so many people have a right to be pissed with Turbo Tax. When you filed your taxes (and correct me if I am wrong), you were given a projected DD date from the beta version of Where’s My Refund from Turbo Tax, not the IRS. I know because I used it and it gave me the projected date of 2/19 on 1/26. Now given that this issue came to a head prior to 1/31, why did the Turbo Tax where’s my refund adjust the Direct Deposit date? I checked on 2/19 and 2/20 and the Intuit (tt) where’s my refund site told me I was still within the 21 days of processing by the IRS. It was not until 2/21 when the date passed that the Turbo Tax WMR directed me to contact the IRS…It gave me a message — “Oops, there might be something wrong with your refund. Please contact the IRS”. I kid you not, that is the message I got. I think a lot of people would be less heated if they were told in some way, shape or form that as a result of this issue that their refunds would be impacted from the beginning. All we have gotten is silence. Their WMR app did not change the DD date and provided no further information other than to contact the IRS once their projected date passed. So do people have a right to whine???? I absolutely, positively think so. Reply it affects our college FASA! Reply Absolutely!!!!! The deadline for my daughter’s FAFSA was 2/4. So think about all the students who will not get financial aid this year because they have missed the deadline. I could have been one of the many who stopped posting here because they have gotten their refunds. yes I got my federal refund nearly a month ago, however, I am here because these talking heads here at Turbo Tax are not giving you the truth. They keep telling you to read links that do not provide any information and are out of date. The PResident of this company refuses to make a formal annoucement apologizing to all the people who are still waiting. these are the people with the insight but yet they send out the talking robots who keep posting useless links. Well, I am here to tell you it’s worse than you have been told. The refunds have been further delayed because a number of tax processors have been put on furlough because of the sequestor. Of course, it’s going to be denied, but it is true. I filed with HH block- Called, was told they can;t tell me anything until it has been 21 days. I checked today and my status changed from recvd, to an odd status saying your return is still being processed, and a refund date will be given when it’s available. WHAT?????? I did get my nj state DD today. Reply Matt, same here. I filed with HR Block and IRS accepted return on February 15. I check Where’s My Refund tool on IRS.gov and it says my return accepted and in processing and refund should be issued in 21 days. Today is 21 days, No Refund, and now WMR tool says same as yours= Your Return is still being processed and a refund date will be given when available. WTH??????? Anybody else incurred this issue but has received their Refund? Reply Filed 2/19 and finally got accepted 3/4. no update on WMR so I called IRS. Got a lady to look into my account and finally got back and said return is processed and my DD is 3/13. You gotta keep bugging them and get to the right person to get correct info. No sites are current/up to date. I have used TT for 15 years and NEVER experienced this sort of delay. I filed on 2/17 and am still Pending for BOTH Fed & State. Really need our refund ASAP. May not use TT in the future when others have received their refund when filing thru H&R Block. So frustrated! Heather Reply Hi, Everyone has a different tax situation and the IRS extended their lead time for processing tax refunds this season. The IRS announced that they will process most tax refunds within 21 days of acceptance. Last tax season their estimated processing time was shorter. Thank you, Lisa Greene-Lewis Reply Oh God….The Robot is back, spewing the same dialogue. Duhhh…TT Lisa …. You are saying 21 days after acceptance. This person is saying that both their returns are pending after 15 DAYS…..WAKE UP!!! They have not even been accepted yet. Can you read???? God help this company because I can see you are going to lose a whole lot of customers. Where is the president???? Why doesn’t he/she give an explanation instead of these pre-programmed robots!!!! I got my refund but I am pissed seeing these poor people here asking for assistance and all they are getting is a run around. Its been over 21 days since they received mine .and still nothing. Still being processed. Come on guys why would by bar on my where is my refund say being approved and then when I dont get my refund on the day i should ..i check the wheres my refund and it said being process and no bars are up there anymore Filed on 02/18 recieved my accepted 05 mar. hang in there, WILL NOT USE TT NEXT YEAR, best friend filed same day at a tax service and has had his return over a week ago. Reply State accepted today Hi Andy, Sorry your tax refund was delayed. Everyone does have a different tax situation so you can’t compare when one person received a tax refund to another. Please read the IRS FAQ on refund frequently asked questions http://www.irs.gov/uac/2012-Tax-Season-Refund-Frequently-Asked-Questions Thank you, Lisa Greene-Lewis this is absolutely ridiculous from what i understand it is the early filers that have the issues b/c TT emailed all their past customers and urged them to file early! so I did! now I am stuck! everyone who filed after the 2/14 have their refunds! TT this is my last year filing with you and I hope like hell everyone else’s too! Its not just TT that are having delays Reply It is not Turbo Tax, it is The IRS. I filed through H&R block and mine says that still processing ….blah blah”. Others have the same problem too. I also have heard other people say on another website, that the WMR tool is messed up. They have already received there refunds yet the Where’s My refund says “still processing.” When I talked to The person I did my taxes through they said that it was accepted. However, as I stated before the tool says “still processing Yes it is Very frustrating. I came across this website because I have been looking for answers myself. Tried calling IRS but after finally being able to speak to an person, “said due to high traffic my call cannot be taken” and to call back later.” ughh. Reply i used HR block and havent gotten mine either(over 21 days)–its not the provider you use that determines the delay–Its the IRS…. Reply How’s this for ironic? On March 5, I get an email from TT, telling me that the IRS is accepting tax returns with Form 5695 (residential energy) as of March 4 (http://blog-turbotax-intuit-com-prelaunch.go-vip.net/2013/03/04/irs-update-irs-accepting-final-tax-forms-impacted-by-late-tax-law-changes/#comments)…..but my Feb 14, 2013 efiled return is still listed as “pending”…..I guess we’ll know in another 24 hrs if the problem is TT or not. Reply Odd, I just posted a comment on Monday, March 5 at 3:10 pm (Eastern) and it appears on the Blog as posted on March 4, 2013 @ 12:09 pm……anybody else’s post mid-dated? Reply Today is March 4th. ha ha, I know Dee….I forgot the “smiley” face…..I was trying to be sarcastic about TT lack of timeliness….poorly expressed attempt at humor! I got it…I am surprised the Robots did not come on and give you another useless link…. Isn’t it still March 4th? How did you get email from TT on March 5th? Just curious. I, too, sent my taxes on Feb. 14th and we are still waiting for IRS to begin accepting energy credit forms. My taxes are still in “pending” status, hope things start moving in a few days! Reply Hi, The IRS did begin accepting the final forms that were on hold due to late tax law legislation. Here is the blog posted today as soon as we heard the news http://blog-turbotax-intuit-com-prelaunch.go-vip.net/2013/03/04/irs-update-irs-accepting-final-tax-forms-impacted-by-late-tax-law-changes/ I hope this helps you. Thank you, Lisa Greene-Lewis so today is day 28 and still no refund. i called the number i found on this blog and they asked if i had ever been a victim of identity theft and i said NO! they updated some information and then came back and told me it would be about another 2 weeks before i hear anything. i was on hold the majority of the time. 36 minutes on the phone just to get that answer. i will never do turbo tax again. my friend did hers with HR&Block and get her refund in 8 days. Reply This is what you have to do….Call the IRS back. Ask for the Account Management department. Tell them your situation and ask them, (I mean ask) if there is any way they can look into your account and tell you if it has a date as of yet. Tell them you have to file your financial aid forms for your kids and because your forms are pending you cannot get a transcript. They will look it up for you and tell you what the status is. It worked for many of us here. Good luck. Reply I received notification my taxes were accepted by IRS on Jan 28th and the only message I have been greeted with on the WMR site is pending. I followed the above steps yesterday and found out I was selected randomly for extra 45 day review period. Thanks for the advice, I would’ve never found out even though they say a letter was sent to me. dee i have called the irs 4 times and hav egotten 4 dff ans–the 1st call said there was an error on schedule A line 21 and tht a letter was generated on 2-15 but he couldnt see wut it was and to wait–2nd call the nice lady said that all 8863 refunds went to error dept and tht if i didnt receive by the 7th to call back and that she couldnt see where the 1st guy saw any error and tht my return looked fine–3rd call the guy said i will gt a letter from the date of tht call-4th call said they see and error but its not in the dept tht is for audits and to wait on the letter ,if any– im sorry my 5th call said tht my return has only been processing for 11 days and tht if i dont receive a letter from the irs by the 20th to call back so they can send an email to the error dept to tell them to send the letter–wth?? filed 1-30 accepted 1-14 with 8863,eitc still processing 3-4 my bars disappeared and my refund is still processing and a date will be given wen available tbluegreen — I wish I could remember the name of the gentleman who assisted me from the account management department. He did tell me one helpful thing — most of the regular agents do not know how to read the information in your account, that is why I stressed to ask to be transferred to the Account Management Dept. Once I asked for them, I got the right answers. I would suggest you try one more time and be adamant and tell them that you have gotten several different scenarios and you would like to speak to someone from the Account Management department to have them review your account. At this point tell them anything, tell them you need to know when you can get your transcript because you have a child in college and the financial aid deadline is coming up. Be firm but don’t be rude. It worked for me. I don’t think it’s just TT. I filed with h&r block on the 8th of February, and it didn’t get accepted till a week later exactly. And the site still says its still being processed. Reply well I filed on 16 Feb and 4 days later its said pending well its macrh 4 now and its still pending. I thought filing thru e-file was quicker Reply I filed on Feb 6th and my taxes were finally “accepted” on March 3rd. Now apparently another 3 weeks for processing. There is a light at the end although the wait was unsettling….. Reply I filed Feb 19 and just got accepted yesterday (3rd) too! I think it was a breakthrough this weekend for those forms being held out………………….now hopefully 21 days or sooner! well, mine did to get accepted,but doesn’t mean that your refund is right. it mean that they got it. how it gvot to be approve, trhen an refund english please…………. internet problem I filed on the 16th of Feb and neither my state or Federal has been accepted. sssshhhhh….If it was accepted on March 3rd you will probably get it in 7 – 10 days. They just tell you 21 days. They told me 21 days more on the 20th and I got mines on the 27th. I filed on the 16th and just got an e mail saying the fed was accepted. The state is still pending Same here State was accepted now too State here as well Same here neither state or federal has been accepted yet. Reply I filed on February 16th. My response that day was that it was “pending” How long will it stay in pending. As far as I understand it has not been sent to the feds yet. What is goiong on????? Reply I finished my taxes on 2/19/13 haven heard a thing yet. Reply It is now 3/4 and my taxes are still pending and not filed with the IRS I completed them on 2/20 with a Form 5695 which was supposed to be accepted by the IRS starting at midnight on 3/4 why has it not been filed yet????? Reply Hi Robert, The IRS began accepting and processing the final forms that were being held due to late tax law changes today 3/4. Your tax return should be submitted today. The IRS announced that most tax refunds will be processed within 21 days of acceptance. Please read this post for more information http://blog-turbotax-intuit-com-prelaunch.go-vip.net/2013/03/04/irs-update-irs-accepting-final-tax-forms-impacted-by-late-tax-law-changes/ Thank you, Lisa Reply Hmmm, first it was 2/14, then it was 3/1 and now it is 3/4. I am starting to believe that this person is a robot because she has not yet given anyone any useful information. It does not take 21 days….most people got them within 7 – 10 days after it was accepted. I tell you someone need to fire the whole group of you because not one of you have done anything useful except post out-of-date/misinformed links. I didnt need any of those forms and my return was accepted feb 4th and i am still waiting. Forget about calling the IRS unless you want to spend 8 hours on phone .There is something else going on when some people that filed later than others and got theirs.WTF I just got the IRS email that my return has been accepted. I filed on 2/15 Reply Yay!!! My taxes were finally accepted. I filed on 2-15 with education credits and with passive loss form. I wasn’t stressing over the refund itself…just wanted to see that the IRS has my taxes. Resting easier now…. Reply Mailed ours out the 23rd still no email that they were accepted. anyone else ?? Reply Still waiting on TT. IRS said problem is with TT. Hi M, What is your issue? Do you have any of the forms that were delayed due to late tax law changes like the residential energy credit or others listed in this blog http://blog-turbotax-intuit-com-prelaunch.go-vip.net/2013/03/04/irs-update-irs-accepting-final-tax-forms-impacted-by-late-tax-law-changes/ If so the IRS began accepting the rest of the tax forms that were delayed today. I hope this helps you! Thank you, Lisa Greene-Lewis If you mailed it out….6 weeks or longer. If you mailed it….It is more like 6 weeks or longer. Hi, If you mail your tax return you will not receive an email. You have to efile your tax return. Paper filed tax returns that are mailed can take 4 weeks to process. Thank you, Lisa Greene-Lewis I filed on 2/18 and it is still pending on TT, nothing on IRS. Reply I filed mine on 2-17-13 still in pending status. Your info gives me hope becausee I was beginning to get concerned Reply FYI everyone…My refund status updated to approved overnight with a refund date of 03/06. There is hope! Just hold on!! I hope everyone gets their refund soon. 🙂 Reply Princess – OMG girl!!!!! I am so excited for you and YES it does make me feel better – Thank you Reply My return did the same thing overnight and I got the same deposit date. Been waiting awhile and look forward to actually getting my refund, FINALLY. Paul Reply The bar moved to approved and finally I got a dd too. True: if you are able to order a transcript from the irs website, and able to transfer your 1040 info to the fafsa site, then it is done processing. Thank you guys for being my support group and source of REAL information. Good luck everyone Reply i starting to hate turbotaxes is alway something with them. i did my return back in january and it still pending. I ask both irs and turbo can’t get an answer. when did you file your turn? Reply OK – so today I checked the WMR and the graph is gone. The message says “your refund is STILL being processed and you will receive a deposit date when available” – anyone else get this message? Paul – is this the message you have had? Reply How do you use wmr Reply Cynthia, Yes this is the message that I have been getting since February 14th and it has not changed. I have called in numerous times. Turbo Tax sent an old form with my return and it had to go to the error and resolution department to be fixed. True my refund went up a really good amount. I have been calling in every day just to tick them off. I did find out that my return was accepted on February 22nd and that it is cleared of errors in and in normal flow. They asked me to wait the two more weeks from February 22nd and to watch my bank and WMR. He told me our status updates ONCE A WEEK and the WMR updates daily. I have to wait even longer than anticipated. I got my letter about the mistake but it says nothing about my refund. One thing that is good as I am sure you have seen on here. You can tell that your return has been completely processed by seeing if you can order your 2012 return transcript. If you can then your return is done being processed. On a last note if your return went through error and resolution they hold your refund for 7 calendar days and why I could not find out. This is all the information that I currently have. Also I am done with Turbo Tax and I feel that with their lack of communication and concern for their customers they will be losing many of us next year when it comes time. Also these people saying about free file crap that some of us people use. There is no such thing as free and Turbo Tax gets paid for doing the free file returns. If you think they do not get paid then you must have sand for brains. Reply Paul – I found the number for transcripts – and guess what?? i CANNOT order mine – now of course I feel worse. Jeez….this is so frustrating. I did call the IRS and the lady I spoke with stated everything I already knew. She said if I do not see my refund by March 8th I should call back. She also told me my refund was accepted on the 15th of Feb. Cynthia, It took me some time to find out that once your transcript is done and you can order it that your retuurn was finished. I just checked my mail today and I received my transcript in the mail today but they cannot send my refund to my bank??? A lot of red tape bullcrap is what it is. Ok Paul – I almost do not even want to post this. I called the IRS and was on hold for 1.5 hours!! The gentlemen that helped me explained this. My return was in error (as we know) Once the error is corrected the WMR site will change to being processed because now it is back in the normal process. The bad news he told me was that it can take up to 5 weeks to be deposited in my account if it had to go thru the error and resolution dept. I am hoping for the best but this may explain your delay and others. The WMR bar graph should reappear once there is a direct deposit date for your refund. UGHH…I am dying here. @Cynthia..That hasn’t happened to me however I have read some other comments from ppl saying that happened to them. When the graph came back their refund had been approved. Hopefully that is what is happening with yours. Mine is still showing processing.. 🙂 Reply Hopefully – I feel like I am going nuts just from lack of real information. Cynthia Im going through the same thing. accepted on the 15th of Feb. Still in processing. When I check wmr in the morning it shows processing but in the evening it shows that they have no info. The irs gives me the same 21 day generic answer. Finally there is a light at the end of the tunnel. i didn’t even expect my refund just yet and woke up this morning and checked my bank account for other reasons and there it was, in my bank. Funny thing is the wmr website never did update past the approved part. Good luck to all! CDawn – did you have an 8863 and filed before the 14th with TT? Yes I had education credits and job expenses to name a few. I did sweetly call the IRS every day after I wasn’t getting any where on the wmr website. Not sure if it helped but hey I got it I got this message today! The graph bar is gone and instead now I got this message. Does it mean that there is an error in my return? I filed on 02/18 got accepted a few hours later. Anyone else getting the “your refund is STILL being processed and you will receive a deposit date when available” message? Reply yes…….i got the same thing was accepted on 1/26…………then tt said the irs wouldn’t process until 2/14 because of the education credit……had the bar now its gone…….waiting for a deposit date when available……someone give me some good news please…….. Filed 1/30 accepted 2/10 with form 4562. Bar went away two weeks ago apparently was mistake on form. IRS gave me diff story every time I called from refund in 21 more days to 5 week wait for error correction. Today I spoke to tax advocate who said that my dd date is 3/6 !!!!!!! So error correction added a few days not weeks’nn Reply How did you get hold of a taxpayer advocate? Thanks for any information. Paul I saw that for about 10 days before the bar moved again and gave me a DD date. However, I would depend on WMR at this juncture. Your best bet is now that you got that message “still being processed” call the IRS and ask for the Account Management department, at this juncture they can actually look at your file and give you the DD date. Hope that helps. Reply Yes Ive been getting this message for two weeks. I called the IRS and it was due to the school credit form. I did my taxes early and since they couldnt do anything with it my taxes went into the error department. If you did yours early this might have happened just have to wait it out Reply This is the exact message I received. Very aggrevating!! Reply I hope this issue gets resolved by April 15th, or what if it does not??? Reply I do believe that my calling the IRS several times might have helped. When I finally called the last time yesterday the guy went over my return page by page, we were on the phone over 20 minutes not including wait time. He said there were no issues so I am going to manually push it through. Another 10 agonizing minutes and he said “there we go I got a date of March 4th”. So I truly believe this man helped me. Reply I’m guessing that calling without tact or with an attitude can work against you like pestering a waiter. Reply Hi Cdawn Do not get your hopes up after going through what you said you went through. I went through the same thing talking to a woman at the IRS. She went through my return line by line and after looking told me my deposit date was 2/28/2013 and here it is today and NO DEPOSIT. I would not believe everything that you are told. Just a little information to be passed along. Reply I have now called the irs 3 times and got 3 diff answers! Infield 1/30 accepted with form 4562 on 2/10 and processing. Was told return was fixed due to math error in my favor. Each rep told me another story from 10 more days, anyway and lastly you have to wait for a correction form an then a paper check 4 weeks later!!! I’m so frustrated Any advice? Paul – I have to tell you that I am so frustrated and angry with TT. They knew that the forms were incorrect. They had to have known they were rejected – they had to have known that they would be delayed. They could have explained the truth and asked us to all refile. I filed my daughters ON the 14th with an 8863 and she got her money 8 days later. If we had been allowed to refile our taxes on the 14th – fresh – we would have our money by now. All these posts etc. with all this frustration and obsessiveness – could have been eliminated if they had been honest. I WILL NEVER USE TT again – just because of the dishonest way that they have handled this situation. Please let me know your progress. I will keep you updated as well. I do believe that we should have our money within the next couple of weeks. Other people on this blog in the same situation received their money today – that is the first money dropping in our situation. Keep your fingers crossed 🙂 Cdawn – please keep us posted as to if you get your refund on the 4th – sending you $$ positive energy!!!! Reply @Cdawn…I’ve called several times. I’ve been very polite. The first two times I got the run around. The last three reps said the same thing. My return was received on 02/18 (a holiday) and that there was no deposit date as of yet. I was advised my 21 days started 02/19 even though I have a confirmation e-mail from TT stating it was accepted on 02/14 at 9:40am. Reply I still do not have a DD date. My refund has still not been approved. I am still in processing status with one week (7 days) left remaining out of my 21 day timeframe. Reply Don’t hold your breath on the 21 days – it has now been over 30 days and mine is STILL in Pending status! Reply My has been over 30 days and I am still pending. Was told yesterday they would not even look at mine until early march. Reply Me too! Princess – I too have not been approved on the WMR site – I believe we should start to see something next week. The IRS agent I spoke with stated by 3/8/13. Dont worry – the returns filed before the 14th have just started to post – ours will be next 🙂 Reply Got on the wmr site this morning and that bar finally moved from processing to dd date of march 4th so hang in there. I waited nearly 1 month. well turbo taxes never e-file my return but i pay them to do this.if you have problem call this number 1-800-8290582 x462 @Cynthia…I hope so! We should be coming up next!! It seems like they’re starting to move Ok this starting to move crap is really bad and I do not think it is true at all. Look at this (Cynthia can back me up). I filed my return on January 14th 2013. Turbo Tax website said that they had all of the proper forms and would hold my return until January 30th when the IRS opened for filing. Turbo Tax went and sent my return (allegedly) to the IRS on January 24th and it was (allegedly) accepted on January 25th. The notice from Turbo Tax said that refunds would not be issued until January 30th when the IRS opened. I have the form still that says all of this. So since my return was accepted on January 25th and today is March 1st I have been waiting for 34 days all in total. Moving quick is something that is NOT happening at all. Paul – what is the number for the transcripts – maybe I can sooth myself with that – lol Cynthia, I ordered my transcript through the IRS website. It is in the middle of the page. I order a RETURN TRANSCRIPT. Also when I called in and talked to the man that pushed my return forward he told me that after finishing the returns in error and resolution they are on hold for two weeks. He told me that my acceptance date was 2/22/2013 and to wait the 21 days which would be March 15th but if all goes as normal with other returns he said around March 11th. Also Cynthia have you noticed when you call in that you get a different story each time. I am thinking about calling them everyday until I get my refund. Think they will like that? Cynthia, I got up this morning and checked the WMR to see what it says. That old message was gone and the bar graph was back saying my refund approved and a date of 2/6. It also explained how my return was fixed and my refund adjusted by over $1,000 in my favor. I will still get on and let you know if I receive my refund then. Good Luck with yours. Paul Paul – I am so excited for you!!!! Ill keep you posted on mine. Hopefully – I will see something within the next 2 weeks. Paul!!! Princess – cdawn and all my other cohorts of the Turbo Tax Blog – I finally got a DD on the WMR site today of 3/7/13. Thank you guys for all of your support. I just got accepted as of today 1 month 6 days later. I did the direct Depo from turbo tax and used there bank and paid the fees. How long does it take for them to Depo the check where I was accepted from the IRS ? Sent from my iPhone Cynthia, Cool I am happy for you. We have all waited so long for somebody to stop dragging there feet. Next year I have not decided who I will go with. It will be something to think about. Paul Scribner Me too. So frustrated. Reply To cdawn – wonderful!!. Princess and CC – we are next – dont worry. Im curious – I filed with TT on 1/26/13 – did you guys file around the same time? Hi Cynthia, Here it is Feb. 28th like I was told and NO deposit. I do not really know what to believe. I am a little ticked because Turbo Tax sent my return in with the wrong 8863 which caused my refund to increase after the IRS fixed it but now my refund date is here and almost gone. From this point it is like what do I do now? Also WMR is saying the same message it has been saying for me since January 30th, go figure. Paul – that stinks. I was thinking of you this a.m. I am on the phone holding with IRS as we speak. I did find out about ALL of our returns being in the error and resolution dept. – that is the main reason for the hold up. I do have a good number for the IRS 1-800-829-0582 ext.462. Try it – maybe you can get some better information. I am so sad you did not get your refund today. I will keep you updated on anything I find out. This error and resolution thing stinks. My return went all the way through and still no deposit. And to top this off the reason why returns have went to the error and resolution department is because Turbo Tax submitted a old form with our returns so the IRS had to fix it. I have been on hold and was on hold and then talking to a rep and when I asked her “why is it every time I call in I get a different response and was lied to about my deposit date” and she hung up on me. Now everybody can see why I am so ticked off and all you people here saying dont blame Turbio Tax can take your excuse somewhere else. The funny thing Cynthia is that I did and filed my brothers return and he had form 8863 too and he got his refund yesterday. Now what are we all supposed to believe that are waiting and waiting and told not to be upset. Cynthia, I just got off hold with the IRS. She told me that my return was accepted on February 22, 2013 and I have to wait two to three weeks from then to receive my refund. She said that many returns have taken 10 days or less. I just have to keep checking my bank account. Many people do not trust WMR as our returns were put in error resolution dept. I just got off the phone with IRS after about 30 min. I was told my return was rejected – I filled on Jan,30. Thank God I called… reason for rejection was that form 8582 is not going to be processed until first week of March. I was told to re sub-mitt via e-filing then check in a few days then sub-mitt by paper app if not found. I’ve heard nothing from TT or IRS. Zero! I filed Jan 30th and was accepted Feb 15th. Im concerned because my sons fasfa forms were due feb 15th. I have tried to be patient but now Im just worried. @ Cynthia…I filed on 01/28. The IRS says they didn’t receive my return until 02/18 (on which the rep advised they were closed for a holiday). I have a confirmation e-mail from TT saying my return was accepted on 02/14 at 9:40 am. My return has been “pending” since Feb 19. It looks like other have been waiting also, that makes me feel only slightly better. The state does not process returns until IRS “accepts” it? I have never waiting this long. Always have gotten state well before Federal. What gives? Reply I filed at the end of jan but had a 8863 and wasn’t accepted until 2/14. I have called several times and gotten the run around. I talked to a nice guy today. He said my refund had been in the resolution dept for 6 days and they were supposed to send a letter out but have not yet. He couldn’t tell me what the issue could be. He also reviewed my return and couldn’t really see any potential problems. Anyone have anything like this happen?? I’m so frustrated and just need my money. Reply Reply Jessica – YES..everyone that filed with an 8863 before the 14th got rejected and had to go thru the error resolution process with the IRS. TT neglected to inform us of this. Many of us have called the IRS as well and found out the same info as you. Even when TT sent the forms thru on the 14th – they had incorrect data because they used the old form. We all have to be manually corrected. This info cam directly from the IRS agent I spoke with. Hopefully – our money will start to come in within the next couple of weeks. You are not alone. Reply E-filed on February 16. My return contains Forms 4562 and 8582, two of the forms which delay processing. According to the latest information, returns containing Form 4562 began processing a couple of weeks ago; some Form 8582 returns are now being processed. 8582 concerns Passive Activity Loss Limitations; I have a passive activity gain. Seems like my return should be in the works, but it is still pending. TurboTax could be doing a better job of keeping us informed as to when our returns will be transmitted to the IRS. But remember who created this mess, the do nothing talking heads in Congress who have consistently managed to put off doing anything until the last minute. By the way you may notice that they are at it again. Reply Hi Allen, The IRS opened tax season for the majority of taxpayers on 1/30, unfortunately there are a small group of people like yourself that have forms that the IRS was not ready to process until the beginning of March. We should be hearing the exact day of processing any day now and we will post a blog. Here is more information about the forms that were impacted. http://www.irs.gov/uac/Newsroom/List-of-IRS-forms-that-1040-filers-can-begin-filing-in-late-February-or-into-March-2013 I hope this helps you and that you receive your tax refund soon! Thank you, Lisa Greene-Lewis Reply Can someone fire these people????? I mean seriously, these guys have been quoting the same garbage for weeks now. Lisa comes on post a link and then guess what???? that link takes you to another garbage site…OMG….This place sucks. I got my refund on Wednesday and I am still shocked that no one from this company has come on here and given a real heartfelt apology for the screw up. @TurboTaxLisa…..Does TT even care what you all have done to our tax returns?? I mean come on. You have blatantly lied to us. You have sent us inaccurate information. You refuse to address what is going on in this blog. You answer random questions and do not address the bulk of what the 1400+ comments on this article are about. My gosh woman. Do you have any ethics at all? Do you know the difference between right and wrong? Or are you just a robot that sends automated responses? This is wrong! TT has manipulated me since 01/28. Now since our returns are FINALLY in the IRS’s hands you’re pretending like the problems that WE ARE REFERRING to on this blog are coming solely from the IRS. Why did you not allow us to get our tax returns back when you realized that the IRS could not accept them?? Why did you blatantly lie to us saying that our returns had already been sent and that was the reason we could not receive them back?? Why did you send me an e-mail saying my return was accepted 02/14 when it was not received by the IRS until 02/18?? Why did you not APOLOGIZE for lying about the true status of our returns when we were waiting for 02/14 to come?? Why did you lie saying our returns would be the first ones sent and received on 02/14?? The comment that I posted on 01/28 is still awaiting a moderator’s approval. I know why. Because I asked to get my return back on that date. I asked for an explanation of why you continued to accept returns knowing they could not be processed. Don’t want anybody else to be able to know, huh?? What the heck is you people’s problem?? when are they accepting the returns that include the morgage intrest credit, mine has been in “pending status” since jan 31st….. Reply Hi Audrea, The IRS said they will be ready to accept tax returns with mortgage interest credit in the beginning of March. Soon! They have not confirmed the exact date yet, but we will post a blog as soon as we find out. Here is the IRS announcement of delayed forms: http://www.irs.gov/uac/Newsroom/List-of-IRS-forms-that-1040-filers-can-begin-filing-in-late-February-or-into-March-2013 I hope this helps you and that you get your tax refund soon! Thank you, Lisa Greene-Lewis Reply So if I filed on the 15th with one of the forms that they say they won’t accept until March (form 8582) do I have to refile? Or will it automatically go through? After waiting since Jan. 24 when my return was accepted by the IRS, and waiting even more for Feb. 14 to roll around due to Form-8863, I finally got my refund today! I had to call the IRS for my direct deposit date because the “Where’s My Refund” tool was not updating as it should, nevertheless, I got my refund when they said I would! Hallelujah! Reply Yes has been a frustrating month, but I finally rec my refund today also, and state on Tuesday. Usually it takes my state refund forever until this year apprx two weeks. I hope everyone is getting there’s in a timely manner. Good luck everyone Reply Yayyyy!!!! Reply Finally some good news. The WMR site still says processing but I called the IRS again and got the nicest man in the world, He went over my return step by step and gaveme a dd date of Monday March 4th. I won’t jump up and down yet but I do feel a little relieved. Keep us updated on how you progress. what phone did you use? I got minds today! Your refund is coming! It is the darkest just before dawn, never give up you will get it. IRS is moving as quick as possible to get your money to you. This year has been trying for all. I’m so frustrated filed on 1/30 with form 4562 accepted morning on 2/10. Wmr went from processing with one Orange bar to still processing no information on dd date. When I called IRS they told me there was a math error (in my favor) and it has been corrected and reseqyenced on 2/19. So I gather than meant it was like being submitted on 2/19. But if that’s the case shouldn’t I have a dd date yet? I was never able to order transcript. Now when I try to order it says a transcript was ordered in the last 14 days…I never ordered one hhhhmm??? Reply glad to hear someone finally got a Fed return! mine hasn’t been accepted and I filed on Feb 1st. been on hold with T.Tax for 10 min waiting for them to answer. Reply I filed Feb 4th and it is still pending. I had depreciation forms included in my tax return. I have no idea what is going on and I am very frustrated. Someone help! Reply If you file and your return status is “PENDING” and it’s been a week or more…it may be due to the forms that have been filed! If you filed form 8908 or anything dealing with energy credits, the IRS isn’t dealing with those until the FIRST WEEK IN MARCH!! I filed my retuen on Feb 22….and a nice lady in the IRS told me that I should call back on March 8…… Reply Well after two week of drama and being told different things from different entities. I finally got my refund this morning. Reply Hallelujah!!!! Go Dee!! Reply Is every one finally receiving their refunds? I am happy for ya’ll but still am in processing limbo myself. Today is the 20th day for me and still nothing. @CDawn….Me too. I haven’t received any new information. I’m feeling encouraged but still very confused. I’m with you cdawn. I’ve been in processing limbo since Jan 31st. I’ve gotten no answers from 3 chats with TT of what is holding up my return from being submitted. When did you file? I filed Feb. 6th and still haven’t gotten mine. I filed with TurboTax online and alot of people that used them haven’t gotten theirs yet. Dee, I also received my money this morning it took 14 days from Feb 14 to get my refund. And the WMR still shows it has been approved so they are behind in updating the site. Reply @Shawna…Thanks so much for the info. We filed Feb. 2, and still NO update from pending…. What in the world? So what is going to happen on Friday (3/1) when the Sequestor kicks in and the government start shutting down services? The News already indicated yesterday that tax refunds will be further affected because they will start laying off IRS employees. So first we got kicked because of the Fiscal Cliff and refunds have been delayed because forms had to be changed and now it will probably be further delayed for those who are anticipating a refund after 3/1. We have to pay our taxes on time but every year it seems like we are getting the run around to get out refunds. Reply I still have no DD date. This is disappointing to say the least. Reply Hey Princess – and everyone else – I have an update. I spoke with an IRS agent this morning and he was very helpful. He told me that anyone who filed before the 14th of Feb. with the 8863 – technically our returns were initially rejected and had to go thru the error and resolution department with the IRS. When they began accepting them on the 14th they began to be “fixed” with the updated forms. I do not have a DD date yet either but he did tell me that my return was in the “error/resolution” department for about 5 days and he projects a DD date of 3/4/13. What this tells me is that TT sent our returns and they did not have the updated forms in their system. Any returns with the 8863 filed before the 14th of Feb. were technically rejected and had to be manually corrected by the IRS. Dont worry Princess we should start to see DD dates soon. Those people that have DD dates that filed before the 14th are already processed thru – we are in that same process. I am upset that TT gave me inaccurate info. He also told me that my return was not officially accepted until the 15th – TT told me the 14th at 7:00am. Anyway – no worries – it is pushing thru. I called 1-800-829-0582 and pressed extension 462. – try it – maybe you will feel better. I held for about 15 minutes. New info folks. Just talked to the IRS again (3rd time this week). Apparently they did not actually receive my return until 02/18. That is the date my 21 days begun. The rep said all was processing ok but they have only had it a week. SMH. Next year I will DEF find another way to go about processing my taxes. This whole scenario since 01/28 has been nothing but misinformation, after bad information, after wrong information. Thanks Cynthia! I posted some updated info as well. I was told by TT that my return was accepted 02/14 at 9:40am. This turned out to not be the case. IRS stated they just got my return on 02/18. I hope everyone who sent their return through TT with the delayed forms gets processed soon. Thus far TT has done nothing. Not even acknowledge what they did was wrong. They should have just allowed ALL OF US to get our returns back and resubmit them OURSELVES AFTER 02/14. First the lied saying they were already sent and that was the reason we could not get them back. Then they contradicted themselves saying our returns were being “securely held”. I can securely hold my own tax return WITHOUT screwing it up. I am so disgusted with TT. I keep posting to give some kind of real information because we are all just lost in the dark. ALL of our returns came through invalid because of TT’s decision to with hold OUR information for their own gain. They should have just told and allowed everyone to resubmit their own return after the date the IRS began accepting them instead of choosing to deceive customers and then send incorrect information to the IRS to prevent losing any money. I’m tweeting about this right now TT If a return is still pending can we with draw it and do it somewhere else? Ok, TT i just got off the phone with the IRS. The lady i talked to was very helpful, And when she went to check on my return, the system wa not allowing her to get out of a screen. She asked for my number, to give me a call back, when it was taken care of. YEAH RIGHT is what i was thinking. Well i stand corrected. She called me back about 10 min later. My refund was submitted jan 29 by TT, it was rejected. As i have one of the forms that were in the delay pile. She said i had to resubmit my returns. I am pretty sure TT is supose to be taking care of this. I have NOT received any info about this from TT. So i want to thank you for a VERY POOR SERVICE. Reply Patti – I too am in the same boat. See my post on this blog – I called IRS today as well. All returns filed before the 14th with an 8863 – were rejected and had to be manually corrected by the IRS. The IRS agent explained it to me. He also said my return is out of the “error/resolution” dept and is now being processed. He projected a DD date of 3/4 to 3/8 for me. Does anyone know where people stand who filed after Feb 14th? Dee, these cuts have nothing to due with the IRS it mostly cutting the budget of the Military. I think we need to cut the pay of Congress and we will have enough money to operate. Reply Uh- we have a neighbor that works for the IRS- he is concerned that he will be furloughed shortly…. So, we may all be up a creek a bit longer! I dont know what going to happen, BUT i called the IRS to find out what is going on with my tax forms, the lady told me TT had to resubmit because of mine being in the delayed form, then i called TT this morning and they are saying the IRS has my forms, but are now not accepting until the 1st week of March. So after 1 month i have no more info then when i first started. But i did hear on the news this morning, that our government was going to be sending billions of our dollars, to another country to help them, REALLY ???? Reply Go Obama! Not! Reply thanks to all of you for hanging with us because we are truly in the same boat my status says the 8th of march Reply Thanks to all who continue to post that they too are still in processing limbo. It does give a sense of calm when we realize we are not alone. Reply yes it does!!!! this is like a comfort zone after checking the wmr!!lol!! Reply Dawn I see you got a dd for 03/04. Congrats! When did you get accepted. My status bar just doesn’t change….I see yours never did but you got your dd after calling IRS. I called got generic answer of the 21 days. Got my return accepted but status bar won’t move from step 1 “accepted” to step 2 approve. Any thought. Reply @sandra I am in the same boat as you. I filed on 2/2/13, and got the email from TT that my return was “accepted” on 2/14 like everyone else. Since then nothing but pending and wait 21 days. This morning I was working on my son’s fafsa for college and from the fafsa site entered my PIN to retrieve my 2012 IRS return data. It was there and able to be retrieved so I am a little hopeful that maybe next week . . . . but only a little. I filed our return on 2/7. I have received our state tax refund and our Federal Tax refund is still “pending”. I haven’t received a notice that it has even been received. What’s up with this? Reply Marlene,call Tt Reply It seems to say pending and check in 24hs to see the same thing. This makes ne sence to take so long. I your return is still saying “PENDIND” that means that the IRS has not even received it yet. So calling the IRS at this juncture is not going to get you any answers. If your return on this site is still saying PENDING. I would call and keep calling customer service and demand to speak to a supervisor or a manager, OH (and don’t take it the wrong way) and I would say to connect me to someone in the US. Unfortunately the underlings are only following a pat script and will not be able to give you any answers. Hi Dee, Pending means that the IRS has not reviewed or processed your tax return yet. The IRS could not show pending if your tax return was not submitted. Here is an FAQ and IRS link about the process: http://turbotax.intuit.com/support/iq/Efile-status/E-file-status-is–Pending–but-the-IRS-or-State-has-no-record-of-your-return/SLN45426.html http://www.irs.gov/Refunds/2013-Tax-Season-Refund-Frequently-Asked-Questions Thank you, Lisa Greene-Lewis Hi Lisa, I am pretty sure that most of the people here who are saying that their status is still showing as pending means that it is with TT. There are way too many people here who have that status where when they call the IRS they are told that they have not received their returns as of yet. Question….where have you been all this past week when people have been asking about why their status has not changed and once someone says that they should call TT and not the IRS that one of you decide to quote a link? You don’t have any answers other than the canned responses you have been pushing all along. Most of us have gotten our own answers by calling the IRS directly, so when I say that the IRS has not received it as of yet if your status is still pending…there are at least 10 other people here who have called and gotten the same information. NEXT!!!!! I called and talked to a live irs agent. She just told me what I already see on the wmr site. It is processing and will/can take up to 21 days to complete the processing. Ugh!!! Reply I just talked to someone live too…. she said I have to wait out the 21 days before anything can happen. All she sees is mine is still in processing mode and that some of them can take the full 21 days to be processed. Just so you know mine has been pending since Feb 2nd way past the 21 days its TT I don’t have education credits only own my house and had w’2s Sent from my iPhone I got the same song and dance the first time I called and spoke to a live agent. When I called Friday, the guy I spoke to gave me the exact date. He said some of the agents can’t read the account properly. I would call back and give them a real sob story…I gotta get my daughter’s financial aid form in by 3/1…” Usually if you give them a pretty legit reason and no attitude they will go the extra mile for you. I called twice. The first time he would not give me any information after I waited 37 minutes to talk with them. I was upset so, I called back and pretend that I knew nothing. She asked if I received an accepted email and I said NO I did not and then she looked up my account and gave me my deposit date. I think that is pitiful that you have to lie to them in order to get them to their JOB! I would call back a play boo boo the fool with them so you can get your information. Marlene, this is exactly my situation. I went through TurboTax for State and Federal. I received an email within the 48 hours, maybe less, from the State saying my return was accepted and subsequently the money was direct deposited in my account about a week later. TurboTax kept indicating “Pending” on their tracking site, that it took the IRS 24 to 48 hours to “process” the e-filed return and to check my email, that they would let me know when my return had been accepted by the IRS. Well after about 3 or 4 days of “pending” on the TT site I came across forums, etc. where other filers had experienced the same thing and the reason was that the iRS was experiencing various delays for getting some new software in place for reviewing returns, or if you filed certain forms with your return , etc.. So I waited patiently until about the 10th day at which time I tried the IRS’ “Where’s My Return” route. That IRS site said “no information could be found on your return. I tried both the TT and IRS trackers for about 3 more days but to no avail and was beginng to think my return had been sucked into one of those “Black Holes”. Then I came across the 1-800 number for inquiries about Federal returns. The gentleman that “helped” me, and I use the term loosely here, insisted that I give them 21 days from my e-file date before he could do any investigating into the status of my return. I tried very hard to explain to him exactly what the 2 tracking sites had indicated to me. That is, that I needed to allow 24 to 48 hours for the IRS to receive and accept (as in no errors or flags), then that from that point of acceptance (to be notified via email) an additional 21 days to receive the refund into my account. I told him I had received no such email and that it still showed as pending at TT. Well finally this morning, 23 days after filing, a different gentleman at the IRS told me that they have not seen it and had no evidence of ever having received it. He indicated that the problem was with TT and the original filing never went through to the IRS, to try filing again. Why couldn’t TT have let me know that the reason I had not received an email and that a failure for the IRS to “accept” could be due to them never having received the return. Why didn’t the 1st gentleman at the IRS not know that the 24 to 48 hours pertained to them having received it or not and the 21 days was from that point forward until I could expect to receive my refund. I need that return. I am about to be furlouged. I should have been informed after 48 hours that my return may have never made it to the IRS. I will go home today and try and refile with TT if they even have that option. Somebody dropped the ball here. Reply Hi John, I am not sure why the IRS is not showing your federal tax return. We transmit federal state at the same time as long as you were not impacted by the forms that were delayed like Form 8863 for education credits or residential energy credits. Please see more information that may help you: http://turbotax.intuit.com/support/iq/Efile-status/E-file-status-is–Pending–but-the-IRS-or-State-has-no-record-of-your-return/SLN45426.html Thank you, Lisa Greene-lewis Really Lisa – give me a break – did you know all of our returns with 8863 were rejected? did you know that they all had to be manually corrected? did you know that the IRS actually rejected them and you told us they were in line for processing? did you know that Turbo Tax DID NOT have the correct forms for the 8863? REALLY???? You didnt?? Maybe YOU should call the IRS for more accurate info to give your customers. « Older Comments Newer Comments » Leave a ReplyCancel reply Browse Related Articles Crypto Understanding Crypto and Capital Gains Work 7 Things You Need to Know About the New Business Report… Work Using Form 8829 to Write-Off Business Use of Your Home Tax Tips Roth 403(b) vs. Roth IRA: Which Should You Invest In? Life Interest Rates, Inflation, and Your Taxes Investments Essential Tax Tips for Maximizing Investment Gains Uncategorized TurboTax is Partnering with Saweetie to Elevate Hoop Dr… Business Small Business Owners: Optimize Your Taxes with a Mid-Y… Small Business The Benefits of Employing Your Children and the Tax Bre… Income and Investments Are Olympics Winnings Taxed?
Update on mine filed February 3 with student credits, status as of today in process called a second time same answer count 8 weeks starting February the 14 because it has been done manually I did not received any letter or action required from my part they said if by April 14 I don’t get anything to call back again this is just unbelievable!!!!!! It’s has been now 46 days and counting. Reply
I was in the same boat and mine fixed itself and now I have a DD for 3/20 and I have been waiting since Feb 14 as well cause form 8863 ( education ) It should be anytime now ….good luck Reply
Is the IRS going to fix the website or updated. I called yesterday and nobody answered the phone… Pissed off alot
same here with me i filed feb.2nd they recieved it the 4th of feb the pulled it on the 19th of feb to be done manually now they say 6 to 8 weeks from the 19th and the said if i havent recieved it by april 14 to call in as of now its been 29days from the 19th Reply
IRS does not have time to process our returns because they are too busy making stupid Star Trek training videos!!!!!! I have been waiting since 2/14 also, bars, no bars, bars, no bars, what a joke!
Hello, I filed my taxes last night, learned tonight they were rejected. The reason was because someone had already filed and the IRS accepted a return for 2012 already. This was impossible, as I had not even filed yet. After calling the IRS, they did some checking and confirmed it was a clear case of ID theft and advised me to print off the ID theft form and mail it in with photo ID’s. They said nothing about my actual return, so do I also send that in as well? What about all the other sheets like the 1098T and 1098E, 1099, W2, etc? Reply
This happened to me a couple of years ago. You will have to send in a paper return. It is a really long process. I think it was 5 months before I received my refund. Reply
my son had the same thing happen to him last year and it took him 10 months to get his money. there is a very long process’s to try and get your money back. It happen to be one of his friends that he lived with filed using his info. be patient it takes a long time to get your money back because they have to trace all the information and who received the money that was sent. I feel bad for you. its really terrible ordeal. Reply
I filed Jan.30th and still has not recieved my refund.It has been saying “processing for over a month. It was accepted a month ago and i was told it will take 2weeks to recieve it. I checked the “wheres my refund” site and it still said “processing. Then I called the IRS and they told me 2-4 weeks. Its been well over so I called again and was told it may take up to 8 weeks.!!! WTF.!! Reply
Can you please tell me what number you called for the IRS all the numbers I call I keep getting recordings need a real live person. Reply
Britney did you by any chance receive a letter from the IRS stating that additional information was needed in order to process your return? I did! And I am having the same problem as you are. The letter is Letter 4883c and I had to call this number and was asked to fax in a copy of my return, I did that March 1st, and today is March 26 and still not a word, and I am still getting the still being processed message. Reply
We filed ours through a private CPA on Feb 22. The IRS Where’s My Refund tool says they have no record of our filing. We’ve called the 800 number and got the same response. We also called our state and again got the same response. It’s been a month and no one even has record of our filing. We’ve also not received any sort of confirmation or acceptance letter. It seems our return has just disappeared. Is there a number that we can call to talk with a real person? As it is, we just get hung up on as soon as the automated system tells us there’s no record of our return. Reply
I mailed mine Feb 11,2013 and seems to have vanished into thin air also. Called and told me to give it another week and call back again for possible re-filing!! Grrrr Reply
Brandy, Do you know if the CPA efiled or mailed in your return? If it was mailed in, it more than likely is sitting on someone’s desk waiting to be entered and processed. The IRS says to not even call the automated system until 4 weeks after it was mailed. You just have to be patient. I know how frustrating it is. NOW, if our CPA supposedly efiled it, you should’ve received notice in less than 24 hours that the IRS has received it. If you didn’t see the CPA file with your own eyes, I’d be questioning him/her!! Good Luck Reply
You need to call 1-800-829-1040 and when it prompts you for menu options repeatedly press “0” (zero) until it says ‘please hold while we connect your call’ this person will not be the person you’ll need to speak with but once you briefly explain your situation they will be able to redirect your call. Reply
I originally filed with TT Feb 2nd only for it to be rejected by the IRS due to PIN issues? So, on the 6th of March 3 days after it was rejected. I applied for new pins. Did the whole TT all over again and guess what? IRS accepted that next day. IRS has completed my taxes and the disbursement date is the 20th! Being from a Bookkeeping back ground I knew this was going to be a FUN year for filing as well as refunds. We have reworked our W-4s to give us the monies during the year and placing it in savings in preparation that next year we won’ t see any refunds! We have learned our lesson on counting on IRS refunds in a speedy manner! I can breathe knowing my daughters Pre Wedding festivities will be as we planned beginning March 23, 2013. O and The IRS cut it close but it turned out fine! It was NOT TT fault it is the governments fault! The new tax laws were NOT signed until January 3rd by O! That was nearly impossible for the IRS to get all the new changes into place for everyone to file early! Read the IRS site to keep up to date from Dec 1st until you file your taxes people! Next time you will be forewarned of delays! Reply
Hi i read you comment about the pin issuses you had i was wondering what pin was? its because on my H&R Block from last years i have couple of pins on there i just wanna make sure i put the right pin for my turbo tax return. is it a personal id with 5 digit number?? Reply
Hi teresa – It is a 5-digit pin but it is only good for one year. This link explains more details on PINs that will be helpful to you. http://turbotax.intuit.com/support/iq/File-Electronically–current-year-/Get-Your-Electronic-Filing-PIN-from-the-IRS/GEN12249.html Thanks, Karen
I filed on 2/14 and received an email saying that it was was being processed. on 3/7 my where my refund status changed to still processing a date will be available when ready. but today is 3/19 and its still saying the same thing. Who should i call to see if there is a problem? Reply
yes you should call. mine says the same thing but it is only because i was a victim of ID theft five years ago my refund always takes longer Reply
This seems like the blame game- TT and HRB messed up every ones taxes???? If you didn’t file with either of these companies did you get a refund? Did you get a return with an education credit and didn’t file with these companies? IS this an IRS issue or a TT/HRB issue? WOW what a messed about event- Reply
I haven’t recieved mine yet. I’m supposed to get mine by march 12 that’s what turbotax website showed me once you login it said track your refund. And then I go to the IRS website and it says still processing and when available date is ready they will let me know. I am pissed off so much. My boyfriend send his by mail on the feb 1 from where he did his and then I did mine by turbotax website on feb 20 the irs approved it and now making me wait also and my bf hasn’t gotten his yet either.. Why???? Reply
Okay guy’s here is what happened to me. We filed March 1 I called March 14 due to no status bar or no change to the phrase of “your return is being processed a date will be provided when ready” so the guy on the phone said he could not see anything on his end on my account until 21 days so to call back. I then call my friend who works for the IRS. I hated to bother her but was worried something was wrong and I needed to fix it. No mind you most of these people working for the IRS are working for a 3rd party and from HOME! So I ask her about all the questions you guy’s were concerned with 8863 and EIC and what not and she said it has been such a mess. That the govt didn’t give them forms until late and changed systems at the last minute and that even people who pay quarterly are being screwed because the forms for that are just being sent out 3 days before they are do. I will say I randomly checked the WMR site on Sunday and i have a status bar and a refund coming on the 20th supposedly. So, this is not a TT or HRB issue it really is an IRS govt issue and we all feel trapped and imprisoned by the power they have over us to even do anything. We need to start making this a big big BIG deal to get it changed. We need to start making a lot of noise about how we do not like it to get things changed. We just don’t want our names on it for fear of audit! lol It sucks because it seems all of us are doing the right thing and not screwing with our numbers and meanwhile the jack-wagons that cheat the numbers have no issues and are the ones screwing us in the end. Reply
I filed with FREETAXUSA and I still do not have mine! I filed Jan 17, and accepted Jan 25, but didn’t find out about the hold on the Education Credit until Feb3. Although the IRS started accepting the 8863 forms on Feb 14, I still have nothing! I prepared a friend’s taxes three weeks ago with the same efile company and she too had the 8863 form, and she got her refund last week! I am going to have to say that it is the IRS at fault! Reply
*Update* I see on these boards where people say they will give an update but then you check back and they don’t, so here is mine! I called the IRS back on 3/19/2013, and I actually got a man who was willing to look at my account and tell me what he seen; he said that with the forms 8863 there was the first delay which put the processing off until Feb 14 (which we already know) and once they began processing the form, they ran into another issue which caused a second delay, and for everyone who got caught up in the second delay, their taxes were being sent to the Errors Dept. for attempted fix, and any taxes that the department could not fix, the recipient would receive a letter with instructions of what to do/what they need. I was one who was in the second snag of errors, however they corrected mine and I was told to expect mine by the first week of April, keep in mind I filed Jan17! I was also told a few weeks ago by a IRS employee that if you can order your 2012 Return Transcript, then yes, your taxes have been processed and you will get them; on different blogs I have read that if you can order transcripts you will have a dd within 2 days, I do not know how true that is but I am testing the theory. I could NOT order transcripts prior to speaking with the IRS on the 3/19, but around 1am that night (3/20) I WAS able to order my transcript, so now I will continue to look for a dd over the next day and see if it is a myth or if it is factual! Here is the number to call along with an extension to reach a live rep who can help you 1-800-829-0582 ext.362. There will be a wait still, but at least you will not go through a million prompts before reaching someone! I will be back with an update as soon as I have one, and I really hope this info helps someone!
*Update* So I guess the theory is correct about ordering your transcripts and getting a dd! As I stated in my last post, after calling and getting some answers I was able to request my transcript, and today 3/21 I have a dd for 3/25! Although they reduced my return by $1000 🙁 and say I will get a letter as to why, I now know I will get my return Monday (or at least hope). I am thinking they took my Education Credit off as their way of “fixing” my return, and if that is so because I don’t know what else they could of reduced, I will Amend them and get my money!
i ordered my tax transcript on march 7 and i still have not got a dd date so no its not always true. I have called them 3 times since then and always get the runaround that it can take up to 8 weeks. I have not received a straight answer yet and this is starting to get anoying. my electric bill is on a payment plan but i get a yearly bill for what i use over that and have to pay it. I use my tax return to help with this and never thought it would take this long to get my return back filed the first week of feb. no edu or other papers should of went straight through and still has not
today i recieved a letter from the irs saying that i am required to call them and until i dont they wont process quickly my refund for 2012.
Krystine, I received the same letter, it is due to Identity theft. they will just ask you a few questions. You might be on hold for more than 30 mins. I was on hold for 1hr 11 mins. Good luck
Shawna, someone try to steal my id so that the main reason they want you to call, maybe someone try to do it to you
@Jason call this number, you will have to wait but it was the only way I got any info 1-800-829-0582 ext. 362. And I had read where many people ordered transcripts and then suddenly got a dd, I was not in belief of it but then when it seemed to work for me I thought maybe it was accurate, although it is probably coincidence. I hope you get some resolution soon!
this # 1-800-829-0582 ext.362 is bunk. no longer in service gives u a new # 1-800-712-3000 also a bunk #.
I did not file w either company (filed w a personal tax company) I filed jan 30 was accepted jan 31 and as of today (7 wks) mine still says processing. I do not have any educational claims, or off sets. I have called my tax preparer & the irs several times! I have not re roved a letter or any kind of notice stating there is a problem.. The irs stated “I would receive a letter” but never did. Then they stated ” there was a problem but its been fixed & I should receive a dd but never did. Then stated no problems it was pulled for an adit by an individual n it should be done processing n a day or so but that was a few wks ago. So it’s not just certain company’s or ppl this is effecting lot of refunds & no one seems to have any answers so good luck cause I guess all we can do is hurry up and wait!! Reply
I filed with HRB and still have not seen or heard anything about mine, I am on hold with the IRS to see what the hold up is………. Getting really frustrating. Reply
I filed with T.T. and was accepted 2/14. WMR says i should have it, and was deposited feb 27. Never got it. Called IRS, its in review, and I should receive a letter within 2 weeks. I guess I shall wait till next week and call again. Reply
45 days and no refund. I check the status on line daily, still processing. I call and the rudest women I have ever spoke to was completely unhelpful and knew nothing! Wouldn’t I have gotten a letter by now if there was an issue? My return was accepted January 28th! Reply
I efiled feb 5th accepted feb 6th it’s now march 14 i have yet to recieve my refund.. Dont know what’t the hold up, i only claim EITC for my three kids and i remember my accountant asking me for a copy or proof that my kids live with me. Reply
I check my refund last week it said that I was approved ,that my refund was going to be sent on the 11 and now it said still processing what dose that mean . Reply
Hi Tammy – It might be that the IRS Where’s My Refund page was updating. Have you checked again since then? Or, did you have your TurboTax fees taken from your refund as that will add a couple days. If you don’t have it in the next day or so, you may want to contact the IRS directly to learn the reason for the delay. Their number is 800-829-1040. Thanks, Karen Reply
I filed at the end of January and did not file any of the delayed forms. I also owe. How long can I expect to wait to get a transcript? It still isn’t available and I need it desperately for a home loan. What is the timetable for delays for people in my position as opposed to people who are getting a refund? I can’t find anything online. Reply
Hi – You’ll need to ask the IRS that question. Here’s their contact info: http://www.irs.gov/uac/How-to-Contact-the-IRS-1 –Christopher Reply
Just an update if anyone is interested: I called the IRS like Christopher suggested. They told me that they will not be processing ANY returns for people who owe until June. Doesn’t matter if you filed in January or you’ll file in April. If you owe, you have to wait until after June for your transcript.
My problem is the same as well. Accepted on February 14, have educational credits and already called the IRS. Three times! Still can’t get an answer. The first rude and nasty agent told me I am getting a letter. Didn’t get one. The tax advocate told me everything is fine and its delayed because of educational credits. The agent today told me it is still processing, she doesn’t really know why or what is wrong. I may or may not get a letter, because correction department is trying to resolve it on their own. It is because of educational credits and they were told to tell people to be patient. Let me translate it – they don’t know what is going on either. Three IRS agents three answers. Great!! Reply
I sm in yhe exact same boat Steph. I have passed 2 closing and I am in danger of the seller backing out of the contract. Our loan is approved just waiting on the TRANSCRIPT which isn’t going to come until June or later. Please keep an update if you are able to find another way. My lender is working hard to go around this transcript thing but it doesnt look good.
Hang in there… they are bring processed. I’d just keep trying each day. We filed in Jan, accepted 2/14, had the delay because of the 8863 through H&R. I talked to an IRS rep last week and yesterday, and the one yesterday told me everything is being processed and it definitely will not take 4-6 weeks as they are told in the guideline. Finally today (3/13), I as able to order my transcript and link my fafsa to the irs to transfer my data. Still no update on WMR, but from everything I have read, ordering transcripts usually means that a DDD is a couple of days away. Reply
I filed my taxes 4 weeks ago and I have yet to receive my refund. On the IRS website it states “still processing” what does that mean??? And how long is this processing going to take??? Please can someone help me in understanding the issue going on. Thank you!!! Reply
i filed my taxes on feb 7th and it is now march 11. on the irs website it says still processing. i havent been notified of anything wrong with my paper work. has anyone else had a problem like this? Reply
EFILED January 25 recieved thru MAIL check today MARCH 11.OMFG! SEEMS IRS CAUGHT A MISTAKE,SEEMS THERE ON TOP OF RETURNS THIS YEAR,AND THER CHECKING EVERYTHING CLOSELY.I HOPE THIS GIVES EVERYONE ELSE HOPE.SOFAR I THINK I WAS WAITING THE LONGEST THEN EVERYONE ELSE JAN25. I HOPE EVERYONE GETS THER MONEY SOON. Reply
we are still waiting as well. we were suppose to get ours on the 8th of March. it states still processing.. what is going on ?
Alex, did you take the education credit? That is the reason for most of the delays 2 questions on form 8863 had issues so ppl making that claim are delayed. Reply
My Federal was accepted on Jan 30th. My taxes still show processing as of today March 12th. I have not rec’d any letter from the IRS stating there was a problem. Not sure what the hold up is unless they are looking into my 2 foster children that I have had since July 2011. This is just ridiculous now. Reply
Elizabeth, you are not alone, I filed on Jan 28 2013 accepted 1/29/13 today is March 13 2013 and I have no refund, no DD date and no answers. What I did get was a notice from Turbo tax stating they will be debiting my account for filing fees on March 22. Turbo tax has yet to even comment on this problem at least H&R Block has!
Hi Tarsha and Elizabeth, H & R Block commented because they do have an error on their form 8863. TurboTax did not submit form 8863 with errors. I am sorry you have not received your tax refund yet, but your delay is not related to the problem H & R Block is having. Here is an IRS FAQ that may help answer questions about why your tax refund may be delayed http://www.irs.gov/uac/2012-Tax-Season-Refund-Frequently-Asked-Questions Thank you, Lisa Greene-Lewis
Tarshajackson, I got that same notice and then I got a retraction from the President of Turbo Tax saying that the email was sent in error. However, to this day Turbo Tax has not made any kind of comment on what is causing the delays on their end. Don’t believe the BS that it is all the IRS fault if your refund status here says pending it means that the IRS has not received it and calling them is not going to change anything. the Robots are not going to give you any answers, they are just going to keep posting out of date links that have no new information.
i file on the six in it still says its still Processing in a date will Be availiaBle what does that mean Reply
Did mine the same day and haven’t heard anything. I noticed the next comment said she was told it had to be resubmitted. I wonder if they will notify us or if we have to search this information out…? Reply
YES. I don’t owe anyone any money either so it wasn;t intercepted. My accountant just tells me to be patient. My return was accepted 2-15 and they are saying it’s still being processed. Got my state refund already! Reply
Alex IRS is screwing with people’s refund, they are manually re-doing people’s Tax Returns to find ways of cutting down on the refund they will be sending you, that is why it is taking them longer to send refunds. Please be sure to seriously contest any reduction to your refund even it means getting a lawyer to do it, they are using all types of tricks to stop from actually sending you the amounts you deserve. So contest any reduction to your refund. Reply
Alex: My return was accepted on Feb 6th, today is the 11th and I am in the exact same situation as you. Reply
I e-file february 3rd still in process I called and they say it may take 8 weeks from february the 14 Reply
Hello everyone, i filed my return on 01/30/13, i called once it had been over 21 days and was told that they were delayed because of a review. Then I called again today 03/11/13 and was told my return was annulled or canceled because there was some type of trouble when it was recieved electronically and was incomplete so i need to resubmit it. Very frustrating, but the worse part was that they did not send me a letter or notice had i not called insisting on what was wrong with it, i would still be waiting because it still says on the irs website processing. Reply
I was told the same, but they told me they would take care of it and no action is required from my part they also say to wait 8 weeks from feb the 14 which means april 14 but now with what youre saying Im going to callback again Reply
What number did you call? I have the same problem and can’t find a “person” to talk to. Every number we call is a computer…. Reply
Well i called the IRS today again for the 3rd time. I submitted my return January 30th an received confirmation for it February 1st. It has been 48 days since then and still it saids processing o the site and when I call the IRS they tell me nothing. Today the man who I spoke to said wait 30 more days and then call back. I don’t understand how noone can give me a straight answer as to what the problem is
johanna i had the exact same thing happen to me I filed an 8863 form (educational tax credit) my wheres your tax refund on the irs site said still processing for at least a week when I talked to the irs agent they told me i would receive a letter and never did and now today I have a DD for the 19th so hang in there. Reply
I Filed on Jan30, and i finally am getting my refund march 14!!! Theres hoepe people good luck it has been saying your refund is being processed, a refund date will be given when available until yesterday woohooo!!! Reply
did you file for the student credit. and how long did it take after it wax accepted did you get a refund date. Reply
Return accepted on Jan 28.. Status has been ‘your refund is still being processed’ for almost 6 weeks now !! Simple return,, no deductions, no education credits…nothing !! What a JOKE!!! Everything’s becoming a JOKE!!! Reply
I WOULDN’T BE AN JOKE IF YOU OWN THEM . THEY BE AT YOUR FRONT DOOR OR SENT YOU AN LETTER TELL YOU HAVE 30 DAY TO PAY THEM . THEY WILL COME TAKE YOUR BELONGING. Reply
so trur if we owed IRS it would b no issue a letter would b mailed n a date with it. amazing what the govmnt can do to regular working people.
I e-filed 2/6. Return accepted by the IRS 2/10. Ever since it’s been saying “still processing retrun” on the WMR site. Nothing received from the IRS. Just sitting there. Wondering if the Taxpayer Advocate will take the case (>30 days to resolve a tax issue). Reply
I FILED MY RETURN ON JANUARY 27, BECAUSE IRS ONLY SENT ME 5 PIN NUMBER THAT MY RETURN WAS NEVER RECIEVE UNTIL TURBOTAX TOLD ME MY PROBLEM. HOW IT WAS RECEIVE ON 3/04 THAT I WOULD GET MY REFUND ON 3/21 WHICH IS OTHER LIED. OO YES I MAY GET IT EARLY WHICH IS THE FIRST LIED. I WAS ALSO TOLD THAT WENT THROUGH PROCESS ALL READY AND NOTHING IS WRONG,THEN I WASTOLD IT IS STILL IN PROCESS THAT WAS TODAY SO WHO DO YOU BELIEVE Reply
Just wanted to give all an update on me, i had told everyone on here that I filed on January 30th and and my taxes were finally received on February 14th because I had an education credit. Well yesterday I was fed up with my bar not changing even on the 22 nd day after the 14th so I finally talked to so someone from the IRS and was told that there was something wrong with papers and that in 2 weeks I would receive the papers that needed to be filled out. They would not give me any more information than that. So I called H&R Block where I filed mine at and they told me that since I filed my taxes earlier and with an Education Credit that there were some new information requested that I simply should bring the paper to them and they would handle it and then I guess I wait again. But anyway wanted to share my story as this may be the case for some of you as well. Reply
I also filed mine thru H and R block. They have made so many mistakes with mine to get it there. It kept rejecting it because of the wrong social being put in. And this paper that we may have to submit. Since it’s there fault why do we have to wait two weeks for the mail, Why can’t they just fix it. We pay out enough to have are taxes done. I filed mine before the 14th and the IRS accepted it the 17th. Today 03/10/2013 I have a processing screen but still no date I will recieve it. Reply
** posted on HR Block FB page** H&R Block has confirmed with the IRS that there was an issue with certain tax returns filed before February 22, 2013 that included certain education tax credits claimed on Form 8863. We have worked with the IRS to expedite a solution to this issue for all of our affected clients. If you received this letter of notice requesting additional information for Form 8863 and already responded to the IRS, or have not received a notification to date, there is no additional action needed at this time. For those clients who have received notification from the IRS and have yet to respond, please call your local H&R Block office or 800-HRBLOCK. The office or customer service agent will be able to better serve you and provide next steps. For those clients who received the IRS notice regarding form 8863 that said it would take 6-8 week to receive a refund after this issue was resolved, we are assured it will not take that long. We continue to work with the IRS and as we have more specifics on timing and any other updated information, we will share it with our clients. H&R Block appreciates that this issue may cause problems for our clients. We will continue to update clients as more information becomes available. We thank clients for their patience while we work with the IRS to expedite the filing process on their behalf. Reply
I received the IRS letter on Saturday 03.09.13. Boxes 25 & 26 are unchecked on many taxpayers filing through H&R block. The letter instructs me to send in the answers to these 2 questions. I called H&R & they told me that they knew about this & have been working with the IRS to get our returns all corrected. H&R told me to ignore the letter and read me the letter they have from the IRS stating that it has been corrected. When you call H&R, give them the letter reference & they will tell you this same information. They do receive copies from the IRS. I have been waiting since JAN 16th for my refund! Reply
Thats impossible to have been waiting since Jan 16, as the IRS did NOT accept any returns until Jan 30th. Some fell thru the cracks on the 29th but they didnt accept any of them until at least Jan 29th, the public was made well aware that the 30th was the date in which they begin accepting returns, and its probably why your waiting so long, they probably either didnt recieve it or its been buried.
Richard, that is not entirely true. There was a small percentage of people who returns were accepted prior to January 30th, when the IRS started mass accepting returns. I know, I was one of them. I was accepted on 1/26. The IRS accepted about 1% of the total returns prior to 1/30 to test the system prior to 1/30 and that is when the problem was uncovered. Unfortunately you are not going to get that answer here or from H&R Block beause they don’t want you to know that.
Its been well over 21 days.. this is getting annoying… they want your money every week but can’t seem to get ours in a timely manner.. freaking sucks. Reply
I filed my taxes on 02/14/2013; IRS didn’t confirm they rec’vd my info until a week or so later. My status on WMR has been in rec’vd forever and a day….it has been well over 21 days, getting pretty frustrated with the delay. IRS takes their money from my paycheck every two weeks without delay, but now when I’m on the rec’vn end they are taking their precious time…ugh! Reply
Please everyone stay com I’m sure everyone is doing there best to get everyone there money. It takes a strong person to sit at a desk and take negative comments all day long Thanks to all at TT and IRS for the great job that they do. I’m not a government employee by the way Reply
I don’t know about TT, they have said nothing of value since this thread was opened. However, I do agree that you should be patient with the IRS. They did not cause the problem. If you have read this thread, the problem started with TT because they submitted returns with the wrong form but so did H&R block in the beginning. So the IRS held them until the 14th and put them in the error files. Now, they could have just outright rejected them and sent them back and said tough cookies, but they did hold them and manually fix them. That is why every time I called them, I have been polite and respectful and they were very helpful. NOW as far as the ROBOTS on TT go. I have nothing nice to say because all Lisa does is spew the same mechanical answers and BTW, why hasn’t the President of TT come on and make a formal apology???? It was their fault. Reply
Hi Dee, Did you ever read the IRS initial announcement about the delay of form 8863? Here it is: http://www.irs.gov/uac/Newsroom/IRS-To-Accept-Tax-Returns-with-Education-Credits,-Depreciation-Next-Week In it the IRS states that they began accepting form 8863 after testing and reprogramming their systems. Thank you, Lisa Greene-Lewis
Oh god. the Robot speaks again…..Yes Lisa, I read all of the links that you have repeatedly posted and in fact I was probably one of the first ones to actually have been impacted because my return was accepted on 1/26 and I did not get it for over 30 days….And yes, I still believe that TT and H&R blockheads are at fault mostly because first the first notifications went out on 1/30 because that is when I received mines which was before the IRS started processing them, and second ever since then, you have provided nothing of value — no apology to the tens of thousands of customers who have been impacted, no real explanation because there are plenty of people here who filed after 2/14 when the corrected form was released and they still have not gotten a notice saying it was accepted let alone processed. SO riddle me this ROBOT, why are so many people still in PENDING status on Turbo Tax. I think it would best if you took did the same thing that many of the other robots have done and just shut up. You have no explanation for this and you are just pissing people off. Go back into hiding for another week and then come back and post some more out-dated/non-informational link.
Okey Dee here is a question for you, if IRS is reworking people’s Tax Return and sending them refunds that is less than what TurboTax predicted. How do we contest it, if all the info on the tax return is correct to the best of my abilities?
Sidney, are you trying to find the status of your refund? If so, what I did was call the IRS and asked for the Account Management division. I don’t know of any other division that will not give you the run around because when I first called the IRS they told me the same thing they are telling most of you which is it was 21 days after the new acceptance date which is not true. I told them my situation, they looked into my account and gave me the DD date. I filed on 1/26 and got accepted the same day at first. When the problems with form 8863 were announced I was told they would not start processing returns with form 8863 until 2/14, I got an email on 2/15 saying it was being procesed. My original refund date from TT was calculated as 2/20 or before (that is what the WMR on TT gave me), I got my refund on 2/27, which was 7 days after the date I got from WMR on Turbox. So in total I got my 12 days after it was marked being processed on 2/15.
I filed my taxes on the January 30th, and was told it would be 21 days, well after I kept checking the website and it kept telling me that they had yet to receive mine, I called H&R Block for them to then tell me that since I claimed an Education Credit, that mine would not be looked at until March, well I finally seen that on February 14 they were received and that is all that it has said since then and to day if the damn 6th, needless to say that I am very fustrated because with this is how I usually pay the outrageous taxes on my house and such but until then, I am screwed and will continue to be penalized….. Reply
yes I AGREE WITH HIM….TT HAS NOT SAID A WORD TO US ABOUT THIS ERROR!!!!! I EVEN CALLED THEM AND TOLD THEM IRS SAID THERE WAS ERRORS AND IS THERE SOMETHING WE SHOULD DO???? HE SAID WHO TOLD YOU THAT…LOL… I JUST WISH I KNEW FOR SURE WHAT IS GOING ON AND SHOULD I BE WORRIED OR NOT. MINE WAS ACCEPTED ON 2/14 Reply
Filed on 2/18 accepted 2/20 still processing. Called every possible irs number, have spoken to over 5 different reps and none of them have given me an answer. They just say wait the 21 days for processing! Has anyone who filed on or after 2/18 received a dd date or refund? Reply
Filed same day, accepted 035 for fed, and 036 for state. They say early 15 Mar but i’m thinking 22 or 29 Mar. Hang in there, felt same way WILL NOT USE TT NEXT YEAR, Best friend file same day with other tax service got his in 16 days total Reply
H&R block sent my taxes out on 2/15 I am still waiting on a return date, after being told 21 days. I’ve looked all over the place online and can’t find anyone I can actually talk to. The wheres my refund tool still keeps saying its being processed. Reply
@Lilo Lopez hey did you get your refund yet? I filed the same day 2/18 and still saying the same freaking thing…… Reply
I filed on 2/20 for school. Because I am going to school so I had to fill out online TT education credit and I got accepted on 2/20 the same day I e filed it and they said by march 12 and nothing yet I am so fed up also can’t wait to get my refund how long more do we have to wait for our money to be sent. Reply
Will you people please stop complaining about Turbo Tax!!! The delay is on the IRS side — not on the T.T. side. Also, get off your political soap boxes and deal with the fact that the tax codes had late changes (again, not an issue cause by T.T.). Personally, as a sole proprietor of a small business, I’m glad they did change the tax code – The Taxpayer Relief Act of 2012 is something you should look at before you gripe at T.T. Lisa. See http://www.sba.gov/community/blogs/official-sba-news-and-views/open-business/small-business-tax-incentives-fiscal-cliff for more details. “Where’s my Refund?” is overwhelmed – because Turbo Tax says it has been “Submitted” or “Accepted” does not mean that the IRS has actually reviewed it. I’m sure that there are many filers that will get early tax returns, but if you filed anything more complicated than a basic return with no rental income, no business income, etc., you will have issues (whether you used Turbo Tax, H&R block, Joe’s Tax Service, or filed yourself). T.T. Lisa can’t say it, but I will…What a bunch of whiners on this blog! Reply
Brant I disagree to an extent. I was one of the early filers, I was accepted on 1/26. I was informed via email by Intuit that there were problems with the returns of people who submitted a return with form 8863 on 1/30, that was the day before the IRS started processing. So why is it that I got a notification of an issue before the actual processing started as the IRS did not start accepting returns until 1/31. I was one of the few people that the IRS accepted early because they were testing. I think the real problem here is that people just want to know what is really going on. TT Lisa is just posting the same links that have been spewed out with no real explanation. Most of the people here have gotten more of an explanation from calling the IRS themselves. Why is it that no one from Intuit has manned up enough to come on this blog and say “Okay, we have a problem…and this is what we are doing to correct it” Again I have to disagree with you on one other point — there is no way you can sit there and say that the IRS has a return when it is still saying PENDING on the Turbo Tax site. This is an epic fail on both sides. At least when I called the IRS I got some honest answers and not an out-of-date link that provides no explanation to what is going on. So before you start calling people a bunch of whiners maybe you can get the president of Turbo Tax on here and let him/her tell us what they are doing to correct the issue on their side. I am sorry but in the real world — the whole bunch of them would have been fired by now for the lack of honest communication. Reply
Oh yeah and this is another reason why so many people have a right to be pissed with Turbo Tax. When you filed your taxes (and correct me if I am wrong), you were given a projected DD date from the beta version of Where’s My Refund from Turbo Tax, not the IRS. I know because I used it and it gave me the projected date of 2/19 on 1/26. Now given that this issue came to a head prior to 1/31, why did the Turbo Tax where’s my refund adjust the Direct Deposit date? I checked on 2/19 and 2/20 and the Intuit (tt) where’s my refund site told me I was still within the 21 days of processing by the IRS. It was not until 2/21 when the date passed that the Turbo Tax WMR directed me to contact the IRS…It gave me a message — “Oops, there might be something wrong with your refund. Please contact the IRS”. I kid you not, that is the message I got. I think a lot of people would be less heated if they were told in some way, shape or form that as a result of this issue that their refunds would be impacted from the beginning. All we have gotten is silence. Their WMR app did not change the DD date and provided no further information other than to contact the IRS once their projected date passed. So do people have a right to whine???? I absolutely, positively think so. Reply
Absolutely!!!!! The deadline for my daughter’s FAFSA was 2/4. So think about all the students who will not get financial aid this year because they have missed the deadline. I could have been one of the many who stopped posting here because they have gotten their refunds. yes I got my federal refund nearly a month ago, however, I am here because these talking heads here at Turbo Tax are not giving you the truth. They keep telling you to read links that do not provide any information and are out of date. The PResident of this company refuses to make a formal annoucement apologizing to all the people who are still waiting. these are the people with the insight but yet they send out the talking robots who keep posting useless links. Well, I am here to tell you it’s worse than you have been told. The refunds have been further delayed because a number of tax processors have been put on furlough because of the sequestor. Of course, it’s going to be denied, but it is true.
I filed with HH block- Called, was told they can;t tell me anything until it has been 21 days. I checked today and my status changed from recvd, to an odd status saying your return is still being processed, and a refund date will be given when it’s available. WHAT?????? I did get my nj state DD today. Reply
Matt, same here. I filed with HR Block and IRS accepted return on February 15. I check Where’s My Refund tool on IRS.gov and it says my return accepted and in processing and refund should be issued in 21 days. Today is 21 days, No Refund, and now WMR tool says same as yours= Your Return is still being processed and a refund date will be given when available. WTH??????? Anybody else incurred this issue but has received their Refund? Reply
Filed 2/19 and finally got accepted 3/4. no update on WMR so I called IRS. Got a lady to look into my account and finally got back and said return is processed and my DD is 3/13. You gotta keep bugging them and get to the right person to get correct info. No sites are current/up to date.
I have used TT for 15 years and NEVER experienced this sort of delay. I filed on 2/17 and am still Pending for BOTH Fed & State. Really need our refund ASAP. May not use TT in the future when others have received their refund when filing thru H&R Block. So frustrated! Heather Reply
Hi, Everyone has a different tax situation and the IRS extended their lead time for processing tax refunds this season. The IRS announced that they will process most tax refunds within 21 days of acceptance. Last tax season their estimated processing time was shorter. Thank you, Lisa Greene-Lewis Reply
Oh God….The Robot is back, spewing the same dialogue. Duhhh…TT Lisa …. You are saying 21 days after acceptance. This person is saying that both their returns are pending after 15 DAYS…..WAKE UP!!! They have not even been accepted yet. Can you read???? God help this company because I can see you are going to lose a whole lot of customers. Where is the president???? Why doesn’t he/she give an explanation instead of these pre-programmed robots!!!! I got my refund but I am pissed seeing these poor people here asking for assistance and all they are getting is a run around.
Its been over 21 days since they received mine .and still nothing. Still being processed. Come on guys
why would by bar on my where is my refund say being approved and then when I dont get my refund on the day i should ..i check the wheres my refund and it said being process and no bars are up there anymore
Filed on 02/18 recieved my accepted 05 mar. hang in there, WILL NOT USE TT NEXT YEAR, best friend filed same day at a tax service and has had his return over a week ago. Reply
Hi Andy, Sorry your tax refund was delayed. Everyone does have a different tax situation so you can’t compare when one person received a tax refund to another. Please read the IRS FAQ on refund frequently asked questions http://www.irs.gov/uac/2012-Tax-Season-Refund-Frequently-Asked-Questions Thank you, Lisa Greene-Lewis
this is absolutely ridiculous from what i understand it is the early filers that have the issues b/c TT emailed all their past customers and urged them to file early! so I did! now I am stuck! everyone who filed after the 2/14 have their refunds! TT this is my last year filing with you and I hope like hell everyone else’s too!
It is not Turbo Tax, it is The IRS. I filed through H&R block and mine says that still processing ….blah blah”. Others have the same problem too. I also have heard other people say on another website, that the WMR tool is messed up. They have already received there refunds yet the Where’s My refund says “still processing.” When I talked to The person I did my taxes through they said that it was accepted. However, as I stated before the tool says “still processing Yes it is Very frustrating. I came across this website because I have been looking for answers myself. Tried calling IRS but after finally being able to speak to an person, “said due to high traffic my call cannot be taken” and to call back later.” ughh. Reply
i used HR block and havent gotten mine either(over 21 days)–its not the provider you use that determines the delay–Its the IRS…. Reply
How’s this for ironic? On March 5, I get an email from TT, telling me that the IRS is accepting tax returns with Form 5695 (residential energy) as of March 4 (http://blog-turbotax-intuit-com-prelaunch.go-vip.net/2013/03/04/irs-update-irs-accepting-final-tax-forms-impacted-by-late-tax-law-changes/#comments)…..but my Feb 14, 2013 efiled return is still listed as “pending”…..I guess we’ll know in another 24 hrs if the problem is TT or not. Reply
Odd, I just posted a comment on Monday, March 5 at 3:10 pm (Eastern) and it appears on the Blog as posted on March 4, 2013 @ 12:09 pm……anybody else’s post mid-dated? Reply
ha ha, I know Dee….I forgot the “smiley” face…..I was trying to be sarcastic about TT lack of timeliness….poorly expressed attempt at humor!
Isn’t it still March 4th? How did you get email from TT on March 5th? Just curious. I, too, sent my taxes on Feb. 14th and we are still waiting for IRS to begin accepting energy credit forms. My taxes are still in “pending” status, hope things start moving in a few days! Reply
Hi, The IRS did begin accepting the final forms that were on hold due to late tax law legislation. Here is the blog posted today as soon as we heard the news http://blog-turbotax-intuit-com-prelaunch.go-vip.net/2013/03/04/irs-update-irs-accepting-final-tax-forms-impacted-by-late-tax-law-changes/ I hope this helps you. Thank you, Lisa Greene-Lewis
so today is day 28 and still no refund. i called the number i found on this blog and they asked if i had ever been a victim of identity theft and i said NO! they updated some information and then came back and told me it would be about another 2 weeks before i hear anything. i was on hold the majority of the time. 36 minutes on the phone just to get that answer. i will never do turbo tax again. my friend did hers with HR&Block and get her refund in 8 days. Reply
This is what you have to do….Call the IRS back. Ask for the Account Management department. Tell them your situation and ask them, (I mean ask) if there is any way they can look into your account and tell you if it has a date as of yet. Tell them you have to file your financial aid forms for your kids and because your forms are pending you cannot get a transcript. They will look it up for you and tell you what the status is. It worked for many of us here. Good luck. Reply
I received notification my taxes were accepted by IRS on Jan 28th and the only message I have been greeted with on the WMR site is pending. I followed the above steps yesterday and found out I was selected randomly for extra 45 day review period. Thanks for the advice, I would’ve never found out even though they say a letter was sent to me.
dee i have called the irs 4 times and hav egotten 4 dff ans–the 1st call said there was an error on schedule A line 21 and tht a letter was generated on 2-15 but he couldnt see wut it was and to wait–2nd call the nice lady said that all 8863 refunds went to error dept and tht if i didnt receive by the 7th to call back and that she couldnt see where the 1st guy saw any error and tht my return looked fine–3rd call the guy said i will gt a letter from the date of tht call-4th call said they see and error but its not in the dept tht is for audits and to wait on the letter ,if any– im sorry my 5th call said tht my return has only been processing for 11 days and tht if i dont receive a letter from the irs by the 20th to call back so they can send an email to the error dept to tell them to send the letter–wth?? filed 1-30 accepted 1-14 with 8863,eitc still processing 3-4 my bars disappeared and my refund is still processing and a date will be given wen available
tbluegreen — I wish I could remember the name of the gentleman who assisted me from the account management department. He did tell me one helpful thing — most of the regular agents do not know how to read the information in your account, that is why I stressed to ask to be transferred to the Account Management Dept. Once I asked for them, I got the right answers. I would suggest you try one more time and be adamant and tell them that you have gotten several different scenarios and you would like to speak to someone from the Account Management department to have them review your account. At this point tell them anything, tell them you need to know when you can get your transcript because you have a child in college and the financial aid deadline is coming up. Be firm but don’t be rude. It worked for me.
I don’t think it’s just TT. I filed with h&r block on the 8th of February, and it didn’t get accepted till a week later exactly. And the site still says its still being processed. Reply
well I filed on 16 Feb and 4 days later its said pending well its macrh 4 now and its still pending. I thought filing thru e-file was quicker Reply
I filed on Feb 6th and my taxes were finally “accepted” on March 3rd. Now apparently another 3 weeks for processing. There is a light at the end although the wait was unsettling….. Reply
I filed Feb 19 and just got accepted yesterday (3rd) too! I think it was a breakthrough this weekend for those forms being held out………………….now hopefully 21 days or sooner!
well, mine did to get accepted,but doesn’t mean that your refund is right. it mean that they got it. how it gvot to be approve, trhen an refund
sssshhhhh….If it was accepted on March 3rd you will probably get it in 7 – 10 days. They just tell you 21 days. They told me 21 days more on the 20th and I got mines on the 27th.
I filed on February 16th. My response that day was that it was “pending” How long will it stay in pending. As far as I understand it has not been sent to the feds yet. What is goiong on????? Reply
It is now 3/4 and my taxes are still pending and not filed with the IRS I completed them on 2/20 with a Form 5695 which was supposed to be accepted by the IRS starting at midnight on 3/4 why has it not been filed yet????? Reply
Hi Robert, The IRS began accepting and processing the final forms that were being held due to late tax law changes today 3/4. Your tax return should be submitted today. The IRS announced that most tax refunds will be processed within 21 days of acceptance. Please read this post for more information http://blog-turbotax-intuit-com-prelaunch.go-vip.net/2013/03/04/irs-update-irs-accepting-final-tax-forms-impacted-by-late-tax-law-changes/ Thank you, Lisa Reply
Hmmm, first it was 2/14, then it was 3/1 and now it is 3/4. I am starting to believe that this person is a robot because she has not yet given anyone any useful information. It does not take 21 days….most people got them within 7 – 10 days after it was accepted. I tell you someone need to fire the whole group of you because not one of you have done anything useful except post out-of-date/misinformed links.
I didnt need any of those forms and my return was accepted feb 4th and i am still waiting. Forget about calling the IRS unless you want to spend 8 hours on phone .There is something else going on when some people that filed later than others and got theirs.WTF
Yay!!! My taxes were finally accepted. I filed on 2-15 with education credits and with passive loss form. I wasn’t stressing over the refund itself…just wanted to see that the IRS has my taxes. Resting easier now…. Reply
Hi M, What is your issue? Do you have any of the forms that were delayed due to late tax law changes like the residential energy credit or others listed in this blog http://blog-turbotax-intuit-com-prelaunch.go-vip.net/2013/03/04/irs-update-irs-accepting-final-tax-forms-impacted-by-late-tax-law-changes/ If so the IRS began accepting the rest of the tax forms that were delayed today. I hope this helps you! Thank you, Lisa Greene-Lewis
Hi, If you mail your tax return you will not receive an email. You have to efile your tax return. Paper filed tax returns that are mailed can take 4 weeks to process. Thank you, Lisa Greene-Lewis
I filed mine on 2-17-13 still in pending status. Your info gives me hope becausee I was beginning to get concerned Reply
FYI everyone…My refund status updated to approved overnight with a refund date of 03/06. There is hope! Just hold on!! I hope everyone gets their refund soon. 🙂 Reply
Princess – OMG girl!!!!! I am so excited for you and YES it does make me feel better – Thank you Reply
My return did the same thing overnight and I got the same deposit date. Been waiting awhile and look forward to actually getting my refund, FINALLY. Paul Reply
The bar moved to approved and finally I got a dd too. True: if you are able to order a transcript from the irs website, and able to transfer your 1040 info to the fafsa site, then it is done processing. Thank you guys for being my support group and source of REAL information. Good luck everyone Reply
i starting to hate turbotaxes is alway something with them. i did my return back in january and it still pending. I ask both irs and turbo can’t get an answer.
OK – so today I checked the WMR and the graph is gone. The message says “your refund is STILL being processed and you will receive a deposit date when available” – anyone else get this message? Paul – is this the message you have had? Reply
Cynthia, Yes this is the message that I have been getting since February 14th and it has not changed. I have called in numerous times. Turbo Tax sent an old form with my return and it had to go to the error and resolution department to be fixed. True my refund went up a really good amount. I have been calling in every day just to tick them off. I did find out that my return was accepted on February 22nd and that it is cleared of errors in and in normal flow. They asked me to wait the two more weeks from February 22nd and to watch my bank and WMR. He told me our status updates ONCE A WEEK and the WMR updates daily. I have to wait even longer than anticipated. I got my letter about the mistake but it says nothing about my refund. One thing that is good as I am sure you have seen on here. You can tell that your return has been completely processed by seeing if you can order your 2012 return transcript. If you can then your return is done being processed. On a last note if your return went through error and resolution they hold your refund for 7 calendar days and why I could not find out. This is all the information that I currently have. Also I am done with Turbo Tax and I feel that with their lack of communication and concern for their customers they will be losing many of us next year when it comes time. Also these people saying about free file crap that some of us people use. There is no such thing as free and Turbo Tax gets paid for doing the free file returns. If you think they do not get paid then you must have sand for brains. Reply
Paul – I found the number for transcripts – and guess what?? i CANNOT order mine – now of course I feel worse. Jeez….this is so frustrating. I did call the IRS and the lady I spoke with stated everything I already knew. She said if I do not see my refund by March 8th I should call back. She also told me my refund was accepted on the 15th of Feb.
Cynthia, It took me some time to find out that once your transcript is done and you can order it that your retuurn was finished. I just checked my mail today and I received my transcript in the mail today but they cannot send my refund to my bank??? A lot of red tape bullcrap is what it is.
Ok Paul – I almost do not even want to post this. I called the IRS and was on hold for 1.5 hours!! The gentlemen that helped me explained this. My return was in error (as we know) Once the error is corrected the WMR site will change to being processed because now it is back in the normal process. The bad news he told me was that it can take up to 5 weeks to be deposited in my account if it had to go thru the error and resolution dept. I am hoping for the best but this may explain your delay and others. The WMR bar graph should reappear once there is a direct deposit date for your refund. UGHH…I am dying here.
@Cynthia..That hasn’t happened to me however I have read some other comments from ppl saying that happened to them. When the graph came back their refund had been approved. Hopefully that is what is happening with yours. Mine is still showing processing.. 🙂 Reply
Cynthia Im going through the same thing. accepted on the 15th of Feb. Still in processing. When I check wmr in the morning it shows processing but in the evening it shows that they have no info. The irs gives me the same 21 day generic answer.
Finally there is a light at the end of the tunnel. i didn’t even expect my refund just yet and woke up this morning and checked my bank account for other reasons and there it was, in my bank. Funny thing is the wmr website never did update past the approved part. Good luck to all!
Yes I had education credits and job expenses to name a few. I did sweetly call the IRS every day after I wasn’t getting any where on the wmr website. Not sure if it helped but hey I got it
I got this message today! The graph bar is gone and instead now I got this message. Does it mean that there is an error in my return? I filed on 02/18 got accepted a few hours later. Anyone else getting the “your refund is STILL being processed and you will receive a deposit date when available” message? Reply
yes…….i got the same thing was accepted on 1/26…………then tt said the irs wouldn’t process until 2/14 because of the education credit……had the bar now its gone…….waiting for a deposit date when available……someone give me some good news please……..
Filed 1/30 accepted 2/10 with form 4562. Bar went away two weeks ago apparently was mistake on form. IRS gave me diff story every time I called from refund in 21 more days to 5 week wait for error correction. Today I spoke to tax advocate who said that my dd date is 3/6 !!!!!!! So error correction added a few days not weeks’nn Reply
I saw that for about 10 days before the bar moved again and gave me a DD date. However, I would depend on WMR at this juncture. Your best bet is now that you got that message “still being processed” call the IRS and ask for the Account Management department, at this juncture they can actually look at your file and give you the DD date. Hope that helps. Reply
Yes Ive been getting this message for two weeks. I called the IRS and it was due to the school credit form. I did my taxes early and since they couldnt do anything with it my taxes went into the error department. If you did yours early this might have happened just have to wait it out Reply
I do believe that my calling the IRS several times might have helped. When I finally called the last time yesterday the guy went over my return page by page, we were on the phone over 20 minutes not including wait time. He said there were no issues so I am going to manually push it through. Another 10 agonizing minutes and he said “there we go I got a date of March 4th”. So I truly believe this man helped me. Reply
I’m guessing that calling without tact or with an attitude can work against you like pestering a waiter. Reply
Hi Cdawn Do not get your hopes up after going through what you said you went through. I went through the same thing talking to a woman at the IRS. She went through my return line by line and after looking told me my deposit date was 2/28/2013 and here it is today and NO DEPOSIT. I would not believe everything that you are told. Just a little information to be passed along. Reply
I have now called the irs 3 times and got 3 diff answers! Infield 1/30 accepted with form 4562 on 2/10 and processing. Was told return was fixed due to math error in my favor. Each rep told me another story from 10 more days, anyway and lastly you have to wait for a correction form an then a paper check 4 weeks later!!! I’m so frustrated Any advice?
Paul – I have to tell you that I am so frustrated and angry with TT. They knew that the forms were incorrect. They had to have known they were rejected – they had to have known that they would be delayed. They could have explained the truth and asked us to all refile. I filed my daughters ON the 14th with an 8863 and she got her money 8 days later. If we had been allowed to refile our taxes on the 14th – fresh – we would have our money by now. All these posts etc. with all this frustration and obsessiveness – could have been eliminated if they had been honest. I WILL NEVER USE TT again – just because of the dishonest way that they have handled this situation. Please let me know your progress. I will keep you updated as well. I do believe that we should have our money within the next couple of weeks. Other people on this blog in the same situation received their money today – that is the first money dropping in our situation. Keep your fingers crossed 🙂
Cdawn – please keep us posted as to if you get your refund on the 4th – sending you $$ positive energy!!!! Reply
@Cdawn…I’ve called several times. I’ve been very polite. The first two times I got the run around. The last three reps said the same thing. My return was received on 02/18 (a holiday) and that there was no deposit date as of yet. I was advised my 21 days started 02/19 even though I have a confirmation e-mail from TT stating it was accepted on 02/14 at 9:40am. Reply
I still do not have a DD date. My refund has still not been approved. I am still in processing status with one week (7 days) left remaining out of my 21 day timeframe. Reply
Don’t hold your breath on the 21 days – it has now been over 30 days and mine is STILL in Pending status! Reply
My has been over 30 days and I am still pending. Was told yesterday they would not even look at mine until early march. Reply
Princess – I too have not been approved on the WMR site – I believe we should start to see something next week. The IRS agent I spoke with stated by 3/8/13. Dont worry – the returns filed before the 14th have just started to post – ours will be next 🙂 Reply
Got on the wmr site this morning and that bar finally moved from processing to dd date of march 4th so hang in there. I waited nearly 1 month.
well turbo taxes never e-file my return but i pay them to do this.if you have problem call this number 1-800-8290582 x462
Ok this starting to move crap is really bad and I do not think it is true at all. Look at this (Cynthia can back me up). I filed my return on January 14th 2013. Turbo Tax website said that they had all of the proper forms and would hold my return until January 30th when the IRS opened for filing. Turbo Tax went and sent my return (allegedly) to the IRS on January 24th and it was (allegedly) accepted on January 25th. The notice from Turbo Tax said that refunds would not be issued until January 30th when the IRS opened. I have the form still that says all of this. So since my return was accepted on January 25th and today is March 1st I have been waiting for 34 days all in total. Moving quick is something that is NOT happening at all.
Cynthia, I ordered my transcript through the IRS website. It is in the middle of the page. I order a RETURN TRANSCRIPT. Also when I called in and talked to the man that pushed my return forward he told me that after finishing the returns in error and resolution they are on hold for two weeks. He told me that my acceptance date was 2/22/2013 and to wait the 21 days which would be March 15th but if all goes as normal with other returns he said around March 11th. Also Cynthia have you noticed when you call in that you get a different story each time. I am thinking about calling them everyday until I get my refund. Think they will like that?
Cynthia, I got up this morning and checked the WMR to see what it says. That old message was gone and the bar graph was back saying my refund approved and a date of 2/6. It also explained how my return was fixed and my refund adjusted by over $1,000 in my favor. I will still get on and let you know if I receive my refund then. Good Luck with yours. Paul
Paul – I am so excited for you!!!! Ill keep you posted on mine. Hopefully – I will see something within the next 2 weeks.
Paul!!! Princess – cdawn and all my other cohorts of the Turbo Tax Blog – I finally got a DD on the WMR site today of 3/7/13. Thank you guys for all of your support.
I just got accepted as of today 1 month 6 days later. I did the direct Depo from turbo tax and used there bank and paid the fees. How long does it take for them to Depo the check where I was accepted from the IRS ? Sent from my iPhone
Cynthia, Cool I am happy for you. We have all waited so long for somebody to stop dragging there feet. Next year I have not decided who I will go with. It will be something to think about. Paul Scribner
To cdawn – wonderful!!. Princess and CC – we are next – dont worry. Im curious – I filed with TT on 1/26/13 – did you guys file around the same time?
Hi Cynthia, Here it is Feb. 28th like I was told and NO deposit. I do not really know what to believe. I am a little ticked because Turbo Tax sent my return in with the wrong 8863 which caused my refund to increase after the IRS fixed it but now my refund date is here and almost gone. From this point it is like what do I do now? Also WMR is saying the same message it has been saying for me since January 30th, go figure.
Paul – that stinks. I was thinking of you this a.m. I am on the phone holding with IRS as we speak. I did find out about ALL of our returns being in the error and resolution dept. – that is the main reason for the hold up. I do have a good number for the IRS 1-800-829-0582 ext.462. Try it – maybe you can get some better information. I am so sad you did not get your refund today. I will keep you updated on anything I find out.
This error and resolution thing stinks. My return went all the way through and still no deposit. And to top this off the reason why returns have went to the error and resolution department is because Turbo Tax submitted a old form with our returns so the IRS had to fix it. I have been on hold and was on hold and then talking to a rep and when I asked her “why is it every time I call in I get a different response and was lied to about my deposit date” and she hung up on me. Now everybody can see why I am so ticked off and all you people here saying dont blame Turbio Tax can take your excuse somewhere else. The funny thing Cynthia is that I did and filed my brothers return and he had form 8863 too and he got his refund yesterday. Now what are we all supposed to believe that are waiting and waiting and told not to be upset.
Cynthia, I just got off hold with the IRS. She told me that my return was accepted on February 22, 2013 and I have to wait two to three weeks from then to receive my refund. She said that many returns have taken 10 days or less. I just have to keep checking my bank account. Many people do not trust WMR as our returns were put in error resolution dept.
I just got off the phone with IRS after about 30 min. I was told my return was rejected – I filled on Jan,30. Thank God I called… reason for rejection was that form 8582 is not going to be processed until first week of March. I was told to re sub-mitt via e-filing then check in a few days then sub-mitt by paper app if not found. I’ve heard nothing from TT or IRS. Zero!
I filed Jan 30th and was accepted Feb 15th. Im concerned because my sons fasfa forms were due feb 15th. I have tried to be patient but now Im just worried.
@ Cynthia…I filed on 01/28. The IRS says they didn’t receive my return until 02/18 (on which the rep advised they were closed for a holiday). I have a confirmation e-mail from TT saying my return was accepted on 02/14 at 9:40 am.
My return has been “pending” since Feb 19. It looks like other have been waiting also, that makes me feel only slightly better. The state does not process returns until IRS “accepts” it? I have never waiting this long. Always have gotten state well before Federal. What gives? Reply
I filed at the end of jan but had a 8863 and wasn’t accepted until 2/14. I have called several times and gotten the run around. I talked to a nice guy today. He said my refund had been in the resolution dept for 6 days and they were supposed to send a letter out but have not yet. He couldn’t tell me what the issue could be. He also reviewed my return and couldn’t really see any potential problems. Anyone have anything like this happen?? I’m so frustrated and just need my money. Reply Reply
Jessica – YES..everyone that filed with an 8863 before the 14th got rejected and had to go thru the error resolution process with the IRS. TT neglected to inform us of this. Many of us have called the IRS as well and found out the same info as you. Even when TT sent the forms thru on the 14th – they had incorrect data because they used the old form. We all have to be manually corrected. This info cam directly from the IRS agent I spoke with. Hopefully – our money will start to come in within the next couple of weeks. You are not alone. Reply
E-filed on February 16. My return contains Forms 4562 and 8582, two of the forms which delay processing. According to the latest information, returns containing Form 4562 began processing a couple of weeks ago; some Form 8582 returns are now being processed. 8582 concerns Passive Activity Loss Limitations; I have a passive activity gain. Seems like my return should be in the works, but it is still pending. TurboTax could be doing a better job of keeping us informed as to when our returns will be transmitted to the IRS. But remember who created this mess, the do nothing talking heads in Congress who have consistently managed to put off doing anything until the last minute. By the way you may notice that they are at it again. Reply
Hi Allen, The IRS opened tax season for the majority of taxpayers on 1/30, unfortunately there are a small group of people like yourself that have forms that the IRS was not ready to process until the beginning of March. We should be hearing the exact day of processing any day now and we will post a blog. Here is more information about the forms that were impacted. http://www.irs.gov/uac/Newsroom/List-of-IRS-forms-that-1040-filers-can-begin-filing-in-late-February-or-into-March-2013 I hope this helps you and that you receive your tax refund soon! Thank you, Lisa Greene-Lewis Reply
Can someone fire these people????? I mean seriously, these guys have been quoting the same garbage for weeks now. Lisa comes on post a link and then guess what???? that link takes you to another garbage site…OMG….This place sucks. I got my refund on Wednesday and I am still shocked that no one from this company has come on here and given a real heartfelt apology for the screw up.
@TurboTaxLisa…..Does TT even care what you all have done to our tax returns?? I mean come on. You have blatantly lied to us. You have sent us inaccurate information. You refuse to address what is going on in this blog. You answer random questions and do not address the bulk of what the 1400+ comments on this article are about. My gosh woman. Do you have any ethics at all? Do you know the difference between right and wrong? Or are you just a robot that sends automated responses? This is wrong! TT has manipulated me since 01/28. Now since our returns are FINALLY in the IRS’s hands you’re pretending like the problems that WE ARE REFERRING to on this blog are coming solely from the IRS. Why did you not allow us to get our tax returns back when you realized that the IRS could not accept them?? Why did you blatantly lie to us saying that our returns had already been sent and that was the reason we could not receive them back?? Why did you send me an e-mail saying my return was accepted 02/14 when it was not received by the IRS until 02/18?? Why did you not APOLOGIZE for lying about the true status of our returns when we were waiting for 02/14 to come?? Why did you lie saying our returns would be the first ones sent and received on 02/14?? The comment that I posted on 01/28 is still awaiting a moderator’s approval. I know why. Because I asked to get my return back on that date. I asked for an explanation of why you continued to accept returns knowing they could not be processed. Don’t want anybody else to be able to know, huh?? What the heck is you people’s problem??
when are they accepting the returns that include the morgage intrest credit, mine has been in “pending status” since jan 31st….. Reply
Hi Audrea, The IRS said they will be ready to accept tax returns with mortgage interest credit in the beginning of March. Soon! They have not confirmed the exact date yet, but we will post a blog as soon as we find out. Here is the IRS announcement of delayed forms: http://www.irs.gov/uac/Newsroom/List-of-IRS-forms-that-1040-filers-can-begin-filing-in-late-February-or-into-March-2013 I hope this helps you and that you get your tax refund soon! Thank you, Lisa Greene-Lewis Reply
So if I filed on the 15th with one of the forms that they say they won’t accept until March (form 8582) do I have to refile? Or will it automatically go through?
After waiting since Jan. 24 when my return was accepted by the IRS, and waiting even more for Feb. 14 to roll around due to Form-8863, I finally got my refund today! I had to call the IRS for my direct deposit date because the “Where’s My Refund” tool was not updating as it should, nevertheless, I got my refund when they said I would! Hallelujah! Reply
Yes has been a frustrating month, but I finally rec my refund today also, and state on Tuesday. Usually it takes my state refund forever until this year apprx two weeks. I hope everyone is getting there’s in a timely manner. Good luck everyone Reply
Finally some good news. The WMR site still says processing but I called the IRS again and got the nicest man in the world, He went over my return step by step and gaveme a dd date of Monday March 4th. I won’t jump up and down yet but I do feel a little relieved. Keep us updated on how you progress.
I got minds today! Your refund is coming! It is the darkest just before dawn, never give up you will get it. IRS is moving as quick as possible to get your money to you. This year has been trying for all.
I’m so frustrated filed on 1/30 with form 4562 accepted morning on 2/10. Wmr went from processing with one Orange bar to still processing no information on dd date. When I called IRS they told me there was a math error (in my favor) and it has been corrected and reseqyenced on 2/19. So I gather than meant it was like being submitted on 2/19. But if that’s the case shouldn’t I have a dd date yet? I was never able to order transcript. Now when I try to order it says a transcript was ordered in the last 14 days…I never ordered one hhhhmm??? Reply
glad to hear someone finally got a Fed return! mine hasn’t been accepted and I filed on Feb 1st. been on hold with T.Tax for 10 min waiting for them to answer. Reply
I filed Feb 4th and it is still pending. I had depreciation forms included in my tax return. I have no idea what is going on and I am very frustrated. Someone help! Reply
If you file and your return status is “PENDING” and it’s been a week or more…it may be due to the forms that have been filed! If you filed form 8908 or anything dealing with energy credits, the IRS isn’t dealing with those until the FIRST WEEK IN MARCH!! I filed my retuen on Feb 22….and a nice lady in the IRS told me that I should call back on March 8…… Reply
Well after two week of drama and being told different things from different entities. I finally got my refund this morning. Reply
Is every one finally receiving their refunds? I am happy for ya’ll but still am in processing limbo myself.
@CDawn….Me too. I haven’t received any new information. I’m feeling encouraged but still very confused.
I’m with you cdawn. I’ve been in processing limbo since Jan 31st. I’ve gotten no answers from 3 chats with TT of what is holding up my return from being submitted.
When did you file? I filed Feb. 6th and still haven’t gotten mine. I filed with TurboTax online and alot of people that used them haven’t gotten theirs yet.
Dee, I also received my money this morning it took 14 days from Feb 14 to get my refund. And the WMR still shows it has been approved so they are behind in updating the site. Reply
So what is going to happen on Friday (3/1) when the Sequestor kicks in and the government start shutting down services? The News already indicated yesterday that tax refunds will be further affected because they will start laying off IRS employees. So first we got kicked because of the Fiscal Cliff and refunds have been delayed because forms had to be changed and now it will probably be further delayed for those who are anticipating a refund after 3/1. We have to pay our taxes on time but every year it seems like we are getting the run around to get out refunds. Reply
Hey Princess – and everyone else – I have an update. I spoke with an IRS agent this morning and he was very helpful. He told me that anyone who filed before the 14th of Feb. with the 8863 – technically our returns were initially rejected and had to go thru the error and resolution department with the IRS. When they began accepting them on the 14th they began to be “fixed” with the updated forms. I do not have a DD date yet either but he did tell me that my return was in the “error/resolution” department for about 5 days and he projects a DD date of 3/4/13. What this tells me is that TT sent our returns and they did not have the updated forms in their system. Any returns with the 8863 filed before the 14th of Feb. were technically rejected and had to be manually corrected by the IRS. Dont worry Princess we should start to see DD dates soon. Those people that have DD dates that filed before the 14th are already processed thru – we are in that same process. I am upset that TT gave me inaccurate info. He also told me that my return was not officially accepted until the 15th – TT told me the 14th at 7:00am. Anyway – no worries – it is pushing thru. I called 1-800-829-0582 and pressed extension 462. – try it – maybe you will feel better. I held for about 15 minutes.
New info folks. Just talked to the IRS again (3rd time this week). Apparently they did not actually receive my return until 02/18. That is the date my 21 days begun. The rep said all was processing ok but they have only had it a week. SMH. Next year I will DEF find another way to go about processing my taxes. This whole scenario since 01/28 has been nothing but misinformation, after bad information, after wrong information.
Thanks Cynthia! I posted some updated info as well. I was told by TT that my return was accepted 02/14 at 9:40am. This turned out to not be the case. IRS stated they just got my return on 02/18. I hope everyone who sent their return through TT with the delayed forms gets processed soon. Thus far TT has done nothing. Not even acknowledge what they did was wrong. They should have just allowed ALL OF US to get our returns back and resubmit them OURSELVES AFTER 02/14. First the lied saying they were already sent and that was the reason we could not get them back. Then they contradicted themselves saying our returns were being “securely held”. I can securely hold my own tax return WITHOUT screwing it up. I am so disgusted with TT. I keep posting to give some kind of real information because we are all just lost in the dark. ALL of our returns came through invalid because of TT’s decision to with hold OUR information for their own gain. They should have just told and allowed everyone to resubmit their own return after the date the IRS began accepting them instead of choosing to deceive customers and then send incorrect information to the IRS to prevent losing any money. I’m tweeting about this right now TT
Ok, TT i just got off the phone with the IRS. The lady i talked to was very helpful, And when she went to check on my return, the system wa not allowing her to get out of a screen. She asked for my number, to give me a call back, when it was taken care of. YEAH RIGHT is what i was thinking. Well i stand corrected. She called me back about 10 min later. My refund was submitted jan 29 by TT, it was rejected. As i have one of the forms that were in the delay pile. She said i had to resubmit my returns. I am pretty sure TT is supose to be taking care of this. I have NOT received any info about this from TT. So i want to thank you for a VERY POOR SERVICE. Reply
Patti – I too am in the same boat. See my post on this blog – I called IRS today as well. All returns filed before the 14th with an 8863 – were rejected and had to be manually corrected by the IRS. The IRS agent explained it to me. He also said my return is out of the “error/resolution” dept and is now being processed. He projected a DD date of 3/4 to 3/8 for me.
Dee, these cuts have nothing to due with the IRS it mostly cutting the budget of the Military. I think we need to cut the pay of Congress and we will have enough money to operate. Reply
Uh- we have a neighbor that works for the IRS- he is concerned that he will be furloughed shortly…. So, we may all be up a creek a bit longer!
I dont know what going to happen, BUT i called the IRS to find out what is going on with my tax forms, the lady told me TT had to resubmit because of mine being in the delayed form, then i called TT this morning and they are saying the IRS has my forms, but are now not accepting until the 1st week of March. So after 1 month i have no more info then when i first started. But i did hear on the news this morning, that our government was going to be sending billions of our dollars, to another country to help them, REALLY ???? Reply
thanks to all of you for hanging with us because we are truly in the same boat my status says the 8th of march Reply
Thanks to all who continue to post that they too are still in processing limbo. It does give a sense of calm when we realize we are not alone. Reply
Dawn I see you got a dd for 03/04. Congrats! When did you get accepted. My status bar just doesn’t change….I see yours never did but you got your dd after calling IRS. I called got generic answer of the 21 days. Got my return accepted but status bar won’t move from step 1 “accepted” to step 2 approve. Any thought. Reply
@sandra I am in the same boat as you. I filed on 2/2/13, and got the email from TT that my return was “accepted” on 2/14 like everyone else. Since then nothing but pending and wait 21 days. This morning I was working on my son’s fafsa for college and from the fafsa site entered my PIN to retrieve my 2012 IRS return data. It was there and able to be retrieved so I am a little hopeful that maybe next week . . . . but only a little.
I filed our return on 2/7. I have received our state tax refund and our Federal Tax refund is still “pending”. I haven’t received a notice that it has even been received. What’s up with this? Reply
It seems to say pending and check in 24hs to see the same thing. This makes ne sence to take so long.
I your return is still saying “PENDIND” that means that the IRS has not even received it yet. So calling the IRS at this juncture is not going to get you any answers. If your return on this site is still saying PENDING. I would call and keep calling customer service and demand to speak to a supervisor or a manager, OH (and don’t take it the wrong way) and I would say to connect me to someone in the US. Unfortunately the underlings are only following a pat script and will not be able to give you any answers.
Hi Dee, Pending means that the IRS has not reviewed or processed your tax return yet. The IRS could not show pending if your tax return was not submitted. Here is an FAQ and IRS link about the process: http://turbotax.intuit.com/support/iq/Efile-status/E-file-status-is–Pending–but-the-IRS-or-State-has-no-record-of-your-return/SLN45426.html http://www.irs.gov/Refunds/2013-Tax-Season-Refund-Frequently-Asked-Questions Thank you, Lisa Greene-Lewis
Hi Lisa, I am pretty sure that most of the people here who are saying that their status is still showing as pending means that it is with TT. There are way too many people here who have that status where when they call the IRS they are told that they have not received their returns as of yet. Question….where have you been all this past week when people have been asking about why their status has not changed and once someone says that they should call TT and not the IRS that one of you decide to quote a link? You don’t have any answers other than the canned responses you have been pushing all along. Most of us have gotten our own answers by calling the IRS directly, so when I say that the IRS has not received it as of yet if your status is still pending…there are at least 10 other people here who have called and gotten the same information. NEXT!!!!!
I called and talked to a live irs agent. She just told me what I already see on the wmr site. It is processing and will/can take up to 21 days to complete the processing. Ugh!!! Reply
I just talked to someone live too…. she said I have to wait out the 21 days before anything can happen. All she sees is mine is still in processing mode and that some of them can take the full 21 days to be processed.
Just so you know mine has been pending since Feb 2nd way past the 21 days its TT I don’t have education credits only own my house and had w’2s Sent from my iPhone
I got the same song and dance the first time I called and spoke to a live agent. When I called Friday, the guy I spoke to gave me the exact date. He said some of the agents can’t read the account properly. I would call back and give them a real sob story…I gotta get my daughter’s financial aid form in by 3/1…” Usually if you give them a pretty legit reason and no attitude they will go the extra mile for you.
I called twice. The first time he would not give me any information after I waited 37 minutes to talk with them. I was upset so, I called back and pretend that I knew nothing. She asked if I received an accepted email and I said NO I did not and then she looked up my account and gave me my deposit date. I think that is pitiful that you have to lie to them in order to get them to their JOB! I would call back a play boo boo the fool with them so you can get your information.
Marlene, this is exactly my situation. I went through TurboTax for State and Federal. I received an email within the 48 hours, maybe less, from the State saying my return was accepted and subsequently the money was direct deposited in my account about a week later. TurboTax kept indicating “Pending” on their tracking site, that it took the IRS 24 to 48 hours to “process” the e-filed return and to check my email, that they would let me know when my return had been accepted by the IRS. Well after about 3 or 4 days of “pending” on the TT site I came across forums, etc. where other filers had experienced the same thing and the reason was that the iRS was experiencing various delays for getting some new software in place for reviewing returns, or if you filed certain forms with your return , etc.. So I waited patiently until about the 10th day at which time I tried the IRS’ “Where’s My Return” route. That IRS site said “no information could be found on your return. I tried both the TT and IRS trackers for about 3 more days but to no avail and was beginng to think my return had been sucked into one of those “Black Holes”. Then I came across the 1-800 number for inquiries about Federal returns. The gentleman that “helped” me, and I use the term loosely here, insisted that I give them 21 days from my e-file date before he could do any investigating into the status of my return. I tried very hard to explain to him exactly what the 2 tracking sites had indicated to me. That is, that I needed to allow 24 to 48 hours for the IRS to receive and accept (as in no errors or flags), then that from that point of acceptance (to be notified via email) an additional 21 days to receive the refund into my account. I told him I had received no such email and that it still showed as pending at TT. Well finally this morning, 23 days after filing, a different gentleman at the IRS told me that they have not seen it and had no evidence of ever having received it. He indicated that the problem was with TT and the original filing never went through to the IRS, to try filing again. Why couldn’t TT have let me know that the reason I had not received an email and that a failure for the IRS to “accept” could be due to them never having received the return. Why didn’t the 1st gentleman at the IRS not know that the 24 to 48 hours pertained to them having received it or not and the 21 days was from that point forward until I could expect to receive my refund. I need that return. I am about to be furlouged. I should have been informed after 48 hours that my return may have never made it to the IRS. I will go home today and try and refile with TT if they even have that option. Somebody dropped the ball here. Reply
Hi John, I am not sure why the IRS is not showing your federal tax return. We transmit federal state at the same time as long as you were not impacted by the forms that were delayed like Form 8863 for education credits or residential energy credits. Please see more information that may help you: http://turbotax.intuit.com/support/iq/Efile-status/E-file-status-is–Pending–but-the-IRS-or-State-has-no-record-of-your-return/SLN45426.html Thank you, Lisa Greene-lewis
Really Lisa – give me a break – did you know all of our returns with 8863 were rejected? did you know that they all had to be manually corrected? did you know that the IRS actually rejected them and you told us they were in line for processing? did you know that Turbo Tax DID NOT have the correct forms for the 8863? REALLY???? You didnt?? Maybe YOU should call the IRS for more accurate info to give your customers.