Tax News Why Haven’t I Received My Second Stimulus Check? Read the Article Open Share Drawer Share this:Click to share on Facebook (Opens in new window)Click to share on Twitter (Opens in new window)Click to share on LinkedIn (Opens in new window)Click to share on Pinterest (Opens in new window)Click to print (Opens in new window) Written by TurboTaxBlogTeam Published Jan 11, 2021 3 min read UPDATE – January 11th We know that some tax filers affected by the IRS error have not yet received their stimulus payment. We want to assure you that we are doing everything we can to get you your stimulus payment as quickly as possible. Unfortunately, for some tax filers stimulus payments are still at the IRS. Without the IRS releasing these funds to us, we do not have a way to get your payment to you. The IRS will need to re-issue your stimulus payment. According to the IRS, stimulus payments are expected to be deposited into bank accounts by the end of January. You can read the full IRS statement here. If you are a TurboTax customer in this group, you should have received an email from us notifying you of the situation. We will continue to reach out with new information. We know how important these funds are for so many Americans and we continue to advocate on your behalf with the IRS. UPDATE – January 8th We are happy to share that stimulus payments will begin to be deposited on January 8th for millions of our customers affected by the IRS error. We expect most of these payments to be available that day, but banks could take a few business days to process. Payment will be deposited into the same bank account that customers received their 2019 tax refund. Customers receiving a stimulus payment will receive an email from TurboTax informing them of the deposit. We have been working tirelessly with the Treasury and IRS to get stimulus payments to our customers. We know how important these funds are for so many Americans and we regret that an IRS error caused a delay. We appreciate your patience as these payments are processed. This update may not immediately be reflected in the IRS Get My Payment tool. For more information visit our FAQ here. The IRS recently began issuing a second round of stimulus payments to those eligible. Unfortunately, because of an IRS error, millions of payments were sent to the wrong accounts and some may not have received their stimulus payment. We have been working tirelessly on a solution with the Treasury and the IRS. As a result, our expectation now is that within days the error will be corrected and stimulus payments will begin being deposited into the correct bank accounts. We have also re-confirmed with the IRS that they have all of the correct banking information for our customers. We know how important these funds are for so many Americans and that everyone is anxious to get their money, now more than ever. We will keep you updated on our efforts, and we will stay on this until you get your money. For general stimulus information, you can visit our Stimulus Tax Center here: https://turbotax.intuit.com/coronavirus/ For additional information about stimulus payments, including eligibility, payment timing and distribution details, the IRS urges people to visit IRS.gov for the most up to date information. Previous Post Where’s My Second Stimulus Check? Next Post Maryland State Stimulus Checks Written by TurboTaxBlogTeam More from TurboTaxBlogTeam 299 responses to “Why Haven’t I Received My Second Stimulus Check?” « Older Comments Newer Comments » How is it that peoples money was sent to the wrong account when a lot of people use direct deposit? This sounds like someone hacked the system! The first payment was fine but now this. The information is the same so why the screw ups! People need their money and this is crazy! Reply I also getting the same message “Status Not Available” when can we expect our payments? Reply Thank you Turbo Tax for working on this. You announced today that payments will be deposited into our accounts within the next few days – and I have to believe this is true. I’ll be watching closely. The actions that take place over the next few days will help in my decision to continue to be a 25+ year customer – or to look elsewhere for tax assistance. Reply This is very frustrating for all of us. We should not have to wait to file taxes before we can get our money. Reply I hope this is took care of and soon before tax time. I always have direct deposit and nothing has changed in 5 years with TurboTax so don’t understand why now and not the first check. Reply So if i understand correctly you guys are making millions drawing interest on our stimulus checks. When we are out here suffering to barely make it. Once again corp amercica takes all. Because its not the rich who use your service it hard working Americans. Great job Turbo Tax I am so glad you care about your customers. Thank you, Still waiting Reply Never using turbo tax again. I’m using H&R Block Reply You guys say we will get the money but IRS says we need to file for it in our taxes. Please don’t copy paste a link but actually answer my question with a yes or no. Reply The IRS website is saying anyone who doesn’t have a deposit date or check mailed date will have to file for the stimulus on our taxes. This is unreal and so disheartening. TurboTax is telling us one thing but the IRS website state something different. Who should we believe? I need this money to get by. Reply I haven’t received my stimulus money what happened the first one when straight to my account and the second one it’s taking forever pressure them turbo your company it’s at risk Reply Aww come on people. Y’all see it’s the IRS fault just like everything else wrong in the USA the GOV failed but is working on the solution. Reply I know that we’re all upset, I was upset too because I’m in the situation. Now I’m no spokesperson for Turbo Tax but it’s not their fault this happened to us. It’s the Treasury’s and IRS fault for not carefully taking care of us.. Now what could’ve happened Turbo Tax could’ve just rejected the pmt and it would have been sent back to the IRS and a check could take several weeks to receive. Instead TurboTax is working on it because I’m sure they know their reputation is at stake because of what the IRS did and there is a lot of people who do not understand that it is not TurboTax fault.. So I believe that in days people with bank accounts Will receive their stimulus payment because I am from a Tax group from Facebook and people with green dot card and Walmart cards are getting their stimulus payment sent to their cards today. And we are next I believe it… Reply Still no Stimulus checks get on the ball Intuit this is ridiculous! Reply Customer over 10 years but I will be switching over to hrblock this year. You guys lost yourselves a loyal customer. Reply H&R Block had the same issue Reply We always use Turbo tax every year. Got our first Stimulus. Now nothing for our second Stimulus. Our info is the same. Irs.gov doesn’t help. Says need more information. Very frustrating. Many need this financial help Reply So when will we get our money we shouldn’t have to wait to file taxes this is money we all need right now Reply Saying you’ll get this fixed and expecting all of us Americans to wait and claim these funds on our taxes is unacceptable. This shouldn’t take days to fix, especially when it shouldn’t have even happened in the first place. Yet again everyone who needs this money the most is forced to scrape by while we wait for these million dollar companies to get us our money. Unreal. Reply I will never use TurboTax again if I have to wait for my money in April. This is horrible Reply The IRS site says my payment is scheduled to be deposited on January 4, 2021. The last 4 digits of my bank account number shown is incorrect. The check is not in my account. What happened? Where’s my money? Reply Haven’t received my second stimulus. Got the first one no problem. Now it says “Status Not Available” I looked at the reasons it could say this and NONE apply to me. I am extremely disappointed in Turbo Tax. I’ve been a customer for years but not anymore. I’d sure like to know where my stimulus money is. Super disappointing. I was counting on that money. So if none of the reasons the IRS lists apply to me, then please tell me where it is. Zero info has changed. Jill Fargher Reply Hi Jill, We know how important these stimulus funds are to you and many Americans and that everyone is anxious to get their money, now more than ever. Unfortunately, because of an IRS error, millions of payments were sent to the wrong accounts and some may not have received their stimulus payment. We have been working tirelessly on a solution with the Treasury and the IRS to get the stimulus payments deposited into the correct bank accounts. We will keep you updated on our efforts, and we will stay on this until you get your money. Please visit this TurboTax blog for additional updates: https://blog-turbotax-intuit-com-prelaunch.go-vip.net/tax-news/wheres-my-second-stimulus-check-48658/ Hope to have more information to you soon. Sincerely, Katharina Reekmans Reply So is you guys going to let us know when we will be getting are money we need are money just like everyone else. Reply When I called and waited well over an hour (mind you after speaking with the IRS and has blamed Intuit for the mistakes, it’s their accounts that are incorrect) Intuit hung up after I refused to accept that losing my money deserves an explanation and yes angry not loud that changes now! Reply I haven’t received my stimulus’s I got the first one but the payment portal says” not enough info ( were working on this” or I may not be eligible for the stimulus. I used turbo tax efile . I didn’t work any in 2019 or 2020 so am I still entitled to receive a check. They have my bank account cause it showed the first check and the account it went in and nothing has changed. Reply I have checked the IRS tool and it doesnt recognize my information. What i entered was on my TT return. I have a repayment plan and my refund went to that. Fees were paid out of pocket. If a have to file my return for my stimulus it is going to go to the IRS. People really need those stimulus payments. Please inform the public that if the owe they most likely will not have a stimulus. Reply Same here just check the IRS payment portal Same message I’m just disappointed nothing changes Reply I am in the same position filed for over 8 years using Turbo Tax including my 2019 and have not recd my payment as well, tried to call Turbo Tax a complete waste of time and money I spent utilizing their service.!!!! Reply I have been using turbo tax for 6 years now received my first stimulus check fine saying unavailable for the second one due to the fact I have used turbo tax I really feel let down Reply Hi Lacresha, We know how important these stimulus funds are to you and many Americans and that everyone is anxious to get their money, now more than ever. Unfortunately, because of an IRS error, millions of payments were sent to the wrong accounts and some may not have received their stimulus payment. We have been working tirelessly on a solution with the Treasury and the IRS to get the stimulus payments deposited into the correct bank accounts. We will keep you updated on our efforts, and we will stay on this until you get your money. Please visit this TurboTax blog for additional updates: https://blog-turbotax-intuit-com-prelaunch.go-vip.net/tax-news/wheres-my-second-stimulus-check-48658/ Hope to have more information to you soon. Sincerely, Katharina Reekmans Reply Thanks for the form letter You’re saying the IRS is correcting their mistake and will send funds, but they’re saying the only way to get the money is to claim it through our 2020 tax return, which your are not set up for yet (you only have the first one, I checked last night) Please clarify! Reply I have used TurboTax for a number of years. I will be seriously investigating other tax preparation software for future filings. ‘We have been working tirelessly on a solution’ is not paying the mortgage and utilities. Reply Never using Turbo Tax again….I want what is due to me!! Reply I used turbo tax to file my taxes in 2019. I received my first stimulus just fine and nothing has changed but I haven’t received my second one says unavailable. This is crazy Reply I can’t believe this I’m getting screwed because turbo tax and the irs couldn’t get this issues resolved and had since august I will never use turbo tax software again I don’t care how much your competitors charge this is unacceptable! Reply I can’t get any information from the IRS site. I am wanting to know if my check went to Turbo Tax or if it’s just floating in the internet. My refunds have always been direct deposit and so was my last stimulus. I am wanting to know WHERE my payment is. Since IRS surprisingly has no answer maybe Turbo Tax does. Reply According to the irs when I talked to someone yesterday my stimulus was sent to green dot bank or sbtpg which is the company TurboTax uses and they gave me a number to call them since my stimulus was sent to TurboTax. But of course there’s no way I can talk to someone to find out what’s going on. Reply This is ridiculous I need to pay my rent I have babies they need things too… When can we start filing taxes because this is crazy… I need some money now. Reply This is totally unacceptable that my stimulus is delayed because of an error on your and the IRS’s part. Please fix this as soon as possible!!! Reply When will we have an update on this? Turbo Tax? I am reading we are going to have to wait to til we file our taxes which means it will be another 2 months minimum before we get our payment. Reply Please let us know how we can find out if we’re actually going to get a deposit or if we’ll have to do the recovery rebate claim on taxes. I’m a single mom and need this so badly right now! Please don’t give up on getting this fixed! Reply I been a customer to turbotax for MANY YEARS. H&R has fixed their customer stimulus problem and they are receiving payments.Stop making excuses. These people bills has and expiration date to be paid. The bill collector not gonna wait. Y’all gonna lose a lot of customers. Y’all not giving daily update on this matter. I gonna have to switch to H&R Block they are more professional to this matter Reply So what is the timeline for receiving our money. I am definitely eligible to receive as I am Head of Household. Please reply with a definite timeline. The current turbo tax worksheet only gives us a response to the first stimulus check and not the second one??? So how do we proceed. Reply This is tuition money for my last semester of nursing school. Just my luck 🙄 Reply What if you missing payments for dependents Reply Hi Antoinette, If you did not receive the additional payment for a qualifying dependent and you believe you were eligible you can claim the additional stimulus amounts in the form of a Recovery Rebate Credit. Please keep in mind that as it pertains to the additional stimulus payment the dependent must be under age 17. Hope this helps. Best, Katharina Reekmans Reply I have been a loyal TurboTax customer for almost 10 years now. Based on TurboTax just pointing the finger at the IRS instead of being proactive like HR Block. If TurboTax doesn’t get this fixed and I am forced to wait until I file my tax returns I will never use this software again and will recommend everyone that I help with on their taxes to use a company that try’s to proactively assist their customers. In addition TurboTax just cost me 600$ for our child as she turned 17 this fall. Rather than getting the money for her as a dependent due to her age being 16 when we filed our 2019 taxes we will now lose then since her age will be updated. Thanks TurboTax for causing delays in desperately needed money and costing your clients extra money in which we are entitled to. Reply Unfortunate that they are saying that we will have to do the rebate if we don’t get our stimulus meaning they will go off 2020 tax information meaning I won’t get the dependent $600 for my now 17 yr old son.. plus the irs will take the rebate money from your refund if you owe back taxes.. crazy.. Reply Any idea when the error will be resolved and money will be in the bank. Reply So am I I didn’t receive my second stimulus check which I’m in titled to receive one I receive the first stimulus check why not the second one nothing changes of my earning and I have not changed my bank account either I check in get my payment portal payment #2 not available they working or not enough information yet Reply Same here! You are not alone. Reply What is it says Status unavailable but I got it the first time by direct deposit? Reply Haven’t received anything regarding my stimulus. Keep saying not available. Reply Hi Barbara, We know how important these funds are for so many Americans and that everyone is anxious to get their money. According to the IRS, The Get My Payment tool will return “Payment Status Not Available” for several reasons. Please see more info discussed here on that topic: https://blog-turbotax-intuit-com-prelaunch.go-vip.net/tax-news/wheres-my-second-stimulus-check-48658/ Sincerely, Katharina Reekmans Reply Mine says needs more information.. is this the same thing? Reply Why have I not received my second stimulus check. Why got my first one Reply What about if it still says “status not available” on the get my payment tool? I should be getting one this time but it still said that as of this morning. Reply Damn sloppy of the IRS to not vet out any testing for this stimulus check rollout. Although not surprising. It’s a shame that TurboTax has to jump through hoops to fix the issue on behalf of the agency. 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How is it that peoples money was sent to the wrong account when a lot of people use direct deposit? This sounds like someone hacked the system! The first payment was fine but now this. The information is the same so why the screw ups! People need their money and this is crazy! Reply
Thank you Turbo Tax for working on this. You announced today that payments will be deposited into our accounts within the next few days – and I have to believe this is true. I’ll be watching closely. The actions that take place over the next few days will help in my decision to continue to be a 25+ year customer – or to look elsewhere for tax assistance. Reply
This is very frustrating for all of us. We should not have to wait to file taxes before we can get our money. Reply
I hope this is took care of and soon before tax time. I always have direct deposit and nothing has changed in 5 years with TurboTax so don’t understand why now and not the first check. Reply
So if i understand correctly you guys are making millions drawing interest on our stimulus checks. When we are out here suffering to barely make it. Once again corp amercica takes all. Because its not the rich who use your service it hard working Americans. Great job Turbo Tax I am so glad you care about your customers. Thank you, Still waiting Reply
You guys say we will get the money but IRS says we need to file for it in our taxes. Please don’t copy paste a link but actually answer my question with a yes or no. Reply
The IRS website is saying anyone who doesn’t have a deposit date or check mailed date will have to file for the stimulus on our taxes. This is unreal and so disheartening. TurboTax is telling us one thing but the IRS website state something different. Who should we believe? I need this money to get by. Reply
I haven’t received my stimulus money what happened the first one when straight to my account and the second one it’s taking forever pressure them turbo your company it’s at risk Reply
Aww come on people. Y’all see it’s the IRS fault just like everything else wrong in the USA the GOV failed but is working on the solution. Reply
I know that we’re all upset, I was upset too because I’m in the situation. Now I’m no spokesperson for Turbo Tax but it’s not their fault this happened to us. It’s the Treasury’s and IRS fault for not carefully taking care of us.. Now what could’ve happened Turbo Tax could’ve just rejected the pmt and it would have been sent back to the IRS and a check could take several weeks to receive. Instead TurboTax is working on it because I’m sure they know their reputation is at stake because of what the IRS did and there is a lot of people who do not understand that it is not TurboTax fault.. So I believe that in days people with bank accounts Will receive their stimulus payment because I am from a Tax group from Facebook and people with green dot card and Walmart cards are getting their stimulus payment sent to their cards today. And we are next I believe it… Reply
Customer over 10 years but I will be switching over to hrblock this year. You guys lost yourselves a loyal customer. Reply
We always use Turbo tax every year. Got our first Stimulus. Now nothing for our second Stimulus. Our info is the same. Irs.gov doesn’t help. Says need more information. Very frustrating. Many need this financial help Reply
So when will we get our money we shouldn’t have to wait to file taxes this is money we all need right now Reply
Saying you’ll get this fixed and expecting all of us Americans to wait and claim these funds on our taxes is unacceptable. This shouldn’t take days to fix, especially when it shouldn’t have even happened in the first place. Yet again everyone who needs this money the most is forced to scrape by while we wait for these million dollar companies to get us our money. Unreal. Reply
The IRS site says my payment is scheduled to be deposited on January 4, 2021. The last 4 digits of my bank account number shown is incorrect. The check is not in my account. What happened? Where’s my money? Reply
Haven’t received my second stimulus. Got the first one no problem. Now it says “Status Not Available” I looked at the reasons it could say this and NONE apply to me. I am extremely disappointed in Turbo Tax. I’ve been a customer for years but not anymore. I’d sure like to know where my stimulus money is. Super disappointing. I was counting on that money. So if none of the reasons the IRS lists apply to me, then please tell me where it is. Zero info has changed. Jill Fargher Reply
Hi Jill, We know how important these stimulus funds are to you and many Americans and that everyone is anxious to get their money, now more than ever. Unfortunately, because of an IRS error, millions of payments were sent to the wrong accounts and some may not have received their stimulus payment. We have been working tirelessly on a solution with the Treasury and the IRS to get the stimulus payments deposited into the correct bank accounts. We will keep you updated on our efforts, and we will stay on this until you get your money. Please visit this TurboTax blog for additional updates: https://blog-turbotax-intuit-com-prelaunch.go-vip.net/tax-news/wheres-my-second-stimulus-check-48658/ Hope to have more information to you soon. Sincerely, Katharina Reekmans Reply
So is you guys going to let us know when we will be getting are money we need are money just like everyone else. Reply
When I called and waited well over an hour (mind you after speaking with the IRS and has blamed Intuit for the mistakes, it’s their accounts that are incorrect) Intuit hung up after I refused to accept that losing my money deserves an explanation and yes angry not loud that changes now! Reply
I haven’t received my stimulus’s I got the first one but the payment portal says” not enough info ( were working on this” or I may not be eligible for the stimulus. I used turbo tax efile . I didn’t work any in 2019 or 2020 so am I still entitled to receive a check. They have my bank account cause it showed the first check and the account it went in and nothing has changed. Reply
I have checked the IRS tool and it doesnt recognize my information. What i entered was on my TT return. I have a repayment plan and my refund went to that. Fees were paid out of pocket. If a have to file my return for my stimulus it is going to go to the IRS. People really need those stimulus payments. Please inform the public that if the owe they most likely will not have a stimulus. Reply
I am in the same position filed for over 8 years using Turbo Tax including my 2019 and have not recd my payment as well, tried to call Turbo Tax a complete waste of time and money I spent utilizing their service.!!!! Reply
I have been using turbo tax for 6 years now received my first stimulus check fine saying unavailable for the second one due to the fact I have used turbo tax I really feel let down Reply
Hi Lacresha, We know how important these stimulus funds are to you and many Americans and that everyone is anxious to get their money, now more than ever. Unfortunately, because of an IRS error, millions of payments were sent to the wrong accounts and some may not have received their stimulus payment. We have been working tirelessly on a solution with the Treasury and the IRS to get the stimulus payments deposited into the correct bank accounts. We will keep you updated on our efforts, and we will stay on this until you get your money. Please visit this TurboTax blog for additional updates: https://blog-turbotax-intuit-com-prelaunch.go-vip.net/tax-news/wheres-my-second-stimulus-check-48658/ Hope to have more information to you soon. Sincerely, Katharina Reekmans Reply
You’re saying the IRS is correcting their mistake and will send funds, but they’re saying the only way to get the money is to claim it through our 2020 tax return, which your are not set up for yet (you only have the first one, I checked last night) Please clarify! Reply
I have used TurboTax for a number of years. I will be seriously investigating other tax preparation software for future filings. ‘We have been working tirelessly on a solution’ is not paying the mortgage and utilities. Reply
I used turbo tax to file my taxes in 2019. I received my first stimulus just fine and nothing has changed but I haven’t received my second one says unavailable. This is crazy Reply
I can’t believe this I’m getting screwed because turbo tax and the irs couldn’t get this issues resolved and had since august I will never use turbo tax software again I don’t care how much your competitors charge this is unacceptable! Reply
I can’t get any information from the IRS site. I am wanting to know if my check went to Turbo Tax or if it’s just floating in the internet. My refunds have always been direct deposit and so was my last stimulus. I am wanting to know WHERE my payment is. Since IRS surprisingly has no answer maybe Turbo Tax does. Reply
According to the irs when I talked to someone yesterday my stimulus was sent to green dot bank or sbtpg which is the company TurboTax uses and they gave me a number to call them since my stimulus was sent to TurboTax. But of course there’s no way I can talk to someone to find out what’s going on. Reply
This is ridiculous I need to pay my rent I have babies they need things too… When can we start filing taxes because this is crazy… I need some money now. Reply
This is totally unacceptable that my stimulus is delayed because of an error on your and the IRS’s part. Please fix this as soon as possible!!! Reply
When will we have an update on this? Turbo Tax? I am reading we are going to have to wait to til we file our taxes which means it will be another 2 months minimum before we get our payment. Reply
Please let us know how we can find out if we’re actually going to get a deposit or if we’ll have to do the recovery rebate claim on taxes. I’m a single mom and need this so badly right now! Please don’t give up on getting this fixed! Reply
I been a customer to turbotax for MANY YEARS. H&R has fixed their customer stimulus problem and they are receiving payments.Stop making excuses. These people bills has and expiration date to be paid. The bill collector not gonna wait. Y’all gonna lose a lot of customers. Y’all not giving daily update on this matter. I gonna have to switch to H&R Block they are more professional to this matter Reply
So what is the timeline for receiving our money. I am definitely eligible to receive as I am Head of Household. Please reply with a definite timeline. The current turbo tax worksheet only gives us a response to the first stimulus check and not the second one??? So how do we proceed. Reply
Hi Antoinette, If you did not receive the additional payment for a qualifying dependent and you believe you were eligible you can claim the additional stimulus amounts in the form of a Recovery Rebate Credit. Please keep in mind that as it pertains to the additional stimulus payment the dependent must be under age 17. Hope this helps. Best, Katharina Reekmans Reply
I have been a loyal TurboTax customer for almost 10 years now. Based on TurboTax just pointing the finger at the IRS instead of being proactive like HR Block. If TurboTax doesn’t get this fixed and I am forced to wait until I file my tax returns I will never use this software again and will recommend everyone that I help with on their taxes to use a company that try’s to proactively assist their customers. In addition TurboTax just cost me 600$ for our child as she turned 17 this fall. Rather than getting the money for her as a dependent due to her age being 16 when we filed our 2019 taxes we will now lose then since her age will be updated. Thanks TurboTax for causing delays in desperately needed money and costing your clients extra money in which we are entitled to. Reply
Unfortunate that they are saying that we will have to do the rebate if we don’t get our stimulus meaning they will go off 2020 tax information meaning I won’t get the dependent $600 for my now 17 yr old son.. plus the irs will take the rebate money from your refund if you owe back taxes.. crazy.. Reply
So am I I didn’t receive my second stimulus check which I’m in titled to receive one I receive the first stimulus check why not the second one nothing changes of my earning and I have not changed my bank account either I check in get my payment portal payment #2 not available they working or not enough information yet Reply
Hi Barbara, We know how important these funds are for so many Americans and that everyone is anxious to get their money. According to the IRS, The Get My Payment tool will return “Payment Status Not Available” for several reasons. Please see more info discussed here on that topic: https://blog-turbotax-intuit-com-prelaunch.go-vip.net/tax-news/wheres-my-second-stimulus-check-48658/ Sincerely, Katharina Reekmans Reply
What about if it still says “status not available” on the get my payment tool? I should be getting one this time but it still said that as of this morning. Reply
Damn sloppy of the IRS to not vet out any testing for this stimulus check rollout. Although not surprising. It’s a shame that TurboTax has to jump through hoops to fix the issue on behalf of the agency. Reply